Eric Alejandre
Austin,TX
Summary
Achieved timely project completion through effective peer communication and collaboration. Delivered tailored client recommendations that addressed unique challenges. Fostered a positive feedback culture to enhance team performance.
Overview
13
13
years of professional experience
Work History
Product Zone Specialist
Apple
Austin, TX
08.2022 - Current
- Demonstrated product features and benefits to customers, driving sales of Apple merchandise in-store.
- Coordinated support for businesses navigating tax exceptions, ensuring seamless communication with the business team.
- Provided expert assistance in configuring Apple products for optimal functionality and user satisfaction.
- Coordinated logistics for product delivery to coworkers, enhancing resource accessibility and teamwork.
- Coordinated discussions with carriers to troubleshoot and resolve customer carrier issues promptly.
- Implemented cleaning protocols to achieve optimal store presentation.
Front Desk
Drury Inn
Austin, Texas
02.2018 - 08.2022
- Facilitated guest check-in and check-out processes at hotel reception.
- Managed tax exemption processes for guests affiliated with educational institutions and federal government agencies.
- Serviced and repaired fixed appliances in designated rooms.
- Facilitated delivery of essential items, including blankets, towels, and pillows, to guest rooms.
- Maintained cleanliness of front desk area to enhance visitor experience.
Cashier
Men’s Warehouse
Austin, TX
04.2017 - 01.2018
- Facilitated effective communication with customers through prompt phone call responses.
- Facilitated successful tuxedo rentals by accurately measuring clients and providing tailored fitting assistance.
- Coordinated delivery operations for tuxedos and suits, maintaining high standards of service and efficiency.
- Executed strategic organization of products to maintain proper placement in designated areas.
Server
Olive Garden
Austin, TX
12.2016 - 04.2017
- Engaged with customers to clarify menu options and ensured timely food service.
- Monitored and ensured cleanliness of section to promote a safe and welcoming environment.
- Efficiently coordinated service for three tables, focusing on delivering exceptional customer experiences.
Seasonal Cashier
JCPenney
Austin, TX
12.2015 - 12.2015
- Provided outstanding customer support to enhance shopping experience during transaction processing at checkout.
- Ensured optimal store cleanliness and organization to foster a welcoming shopping environment.
- Advised customers on product selections to enhance their purchasing experience.
- Conducted thorough cash counts to verify monetary accuracy and prevent discrepancies.
Employee
Gus Garcia Recreation Center
Austin, TX
01.2013 - 01.2014
- Designed and implemented structured activities for children, fostering a supportive and interactive environment.
- Executed thorough cleaning protocols to uphold hygiene standards and enhance visitor experience at recreation center.
Education
High School Diploma -
Kipp Austin Collegiate
Austin, TXSkills
- Utilized Google Docs and Microsoft Word to enhance productivity and streamline documentation processes
- Facilitated effective communication by leveraging bilingual skills in English and Spanish for diverse audiences
- Effectively conveyed concepts and information through strong verbal and written communication skills
- Optimized task prioritization to ensure timely completion of responsibilities and enhance overall productivity
- Cultivated strong relationships through teamwork and collaboration, maintaining professionalism under pressure with peers and superiors
- Exhibited a strong willingness to tackle new challenges and rapidly acquire knowledge
Timeline
Product Zone Specialist
Apple
08.2022 - Current
Front Desk
Drury Inn
02.2018 - 08.2022
Cashier
Men’s Warehouse
04.2017 - 01.2018
Server
Olive Garden
12.2016 - 04.2017
Seasonal Cashier
JCPenney
12.2015 - 12.2015
Employee
Gus Garcia Recreation Center
01.2013 - 01.2014
High School Diploma -
Kipp Austin Collegiate