Eric Alika
Sales Associate
Newtown Square,PA
Summary
Experienced sales associate with a proven track record of providing exceptional customer service and increasing sales. Possesses strong communication skills and the ability to build relationships with customers. Thrives in a fast-paced environment and is dedicated to meeting and exceeding sales targets. Enthusiastic and motivated individual passionate about customer service.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Customer Service Associate
Wawa
Media, PA
10.2021 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Provided training and support to new associates to help provide high-quality customer service.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Marple Newtown Senior High School
Newtown Square, PA 09.2017 - 06.2021
Bachelor of Computer Science - Computational Science
West Chester University of Pennsylvania
West Chester, PA 09.2021 - Current
Skills
Retail store support
Timeline
Customer Service Associate
Wawa
10.2021 - Current
Bachelor of Computer Science - Computational Science
West Chester University of Pennsylvania
09.2021 - Current
High School Diploma -
Marple Newtown Senior High School
09.2017 - 06.2021
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