ERIC AMADJI
Chicago,IL
Summary
Dedicated Guest Service Representative with a strong focus on exceptional guest service and problem resolution. Proven ability to enhance guest satisfaction and maintain a welcoming atmosphere.
Dynamic guest service representative, recognized for delivering outstanding service and resolving inquiries efficiently. Committed to creating a welcoming atmosphere and enhancing guest comfort through effective collaboration and attention to detail.
Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.
Dedicated guest service professional with over six years of experience in the hospitality industry. Expertise in delivering exceptional guest service, resolving inquiries, and maintaining a welcoming atmosphere. Committed to enhancing guest satisfaction through effective communication and attention to detail.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Omni Hotels & Resorts
Chicago, IL
09.2010 - 11.2016
Guest service Representative duties of checking and checking out guest
Provide the need of guest as possible as a need with professional skills
answer the phone based on request of guests as soon as possible within satisfaction.
The smile and the respect always follow during te the answer. At the end guest always right.
- Delivered exceptional guest service, resolving inquiries and complaints efficiently.
- Collaborated with housekeeping and maintenance teams to ensure timely resolution of guest issues.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
Education
Bachelor of Science - Criminal Justice
Argosy University
Chicago11-2016
Associate of Science - Hotel Industry And Tourism
College St Exupery
Cotonou-Benin West Africa02-2000
Skills
- Worked in a fast-paced production environment At Flex Medical device
- Worked at Flex Medical devices as a Quality Control
- Performed documentation as needed ensuring accurate at Flex
- Followed and enforced all safety guidelines and procedure at Flex
Timeline
Guest Service Representative
Omni Hotels & Resorts
09.2010 - 11.2016
Bachelor of Science - Criminal Justice
Argosy University
Associate of Science - Hotel Industry And Tourism
College St Exupery