Overview

Work History

Education

Timeline

Eric Armbruster

Grosse Pointe Woods

Overview

2027

years of professional experience

Work History

Repair Specialist / Repair Technician III

Steris Instrument Management Services

Detroit, MI

12.2015 - Current

********Please see attached document regarding my time at Steris IMS*********
Diagnosed and repaired medical instrumentation at hospitals and surgery centers, ensuring compliance with industry standards.
Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
Responsible for accurate daily invoicing.
Fostered strong customer relationships by following up post-repair to confirm satisfaction and address any further needs. Created observation reports to provide feedback to customer regarding repairs, possible education needs, facility water issues etc.
Managed multiple special projects over my 10+ years with Steris IMS

Owner/Operator

True North Home Maintenance LLC

Grosse Pointe Woods, MI

09.2008 - 12.2015

Established strong client relationships through effective communication and quality service.
Provided multiple "handy man" type services to local and often repeat customers.
Responsible for all aspects of business including client acquisition, estimating project costs, manage scheduling, supply purchasing, project completion and invoicing.

General Manager of Operations

Greenlawn Pro Inc

Detroit, MI

2000 - 2008

Company provided weekly lawn maintenance, fertilizing, landscape projects, snow removal and multiple other outdoor projects.
Responsible for all aspects of operations of this locally owned small business that serviced approximately 150 customers per week.
Managed 8-10 employees on a daily basis including scheduling, training, establishing performance objectives, performance reviews and correction actions as needed.
HR duties included recruiting, interviewing, hiring and termination.
Developed, directed, and enforced regular preventive maintenance procedures for vehicles, trailers, vehicle attachments, and powered equipment to ensure reliability of operation.

Sales Representative

C&C Windows Inc.

Mount Clemens, MI

1997 - 2000

Represented this business to prospective customers in business to business transactions. This firm was a window and door supplier in south eastern Michigan's new construction industry.
Conducted site visits and took field measurements. Read and interpreted blueprints as necessary to develop price proposals, prepared proposals and delivered them to prospective customers.
Conducted follow-up communications with clients, ensuring ongoing satisfaction and repeat business.

Sales Associate

Taylor Door & Windows Inc.

Garden City, MI

1994 - 1997

Retail window and door company servicing homeowners.
Responsible for receiving customers at company showroom, initiating contact and following up to promote sales.
Prepared sales agreements, followed up through delivery and installation of the product to insure customer satisfaction.

Assistant Store Manager

Footaction USA

Greenwood, IN

1992 - 1994

Retail Athletic Shoe Store, reported to Manager
Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
Coordinated staff schedules to optimize coverage during peak traffic hours and enhance service levels.
Monitored inventory levels, assisted in replenishment processes, and maintained product presentation standards.
Trained new employees on store policies, customer service techniques, and sales strategies to foster team development.