Troubleshot user errors within certification system, facilitating smoother user experience.
Addressed inquiries about DESE certification process and functionality of online certification system.
Collaborated with team to enhance data integrity within Laserfiche digital records management system.
Secretary II
Missouri Department of Elementary and Secondary Education
Jefferson City, Missouri
01.2010 - 09.2011
Spearheaded transition from paper to digital files, enhancing storage through Laserfiche implementation.
Trained staff on new digital records management system, improving user proficiency and confidence.
Resolved file system errors by troubleshooting user-related issues effectively.
Handled inquiries on DESE certification process via email and phone, ensuring timely and accurate support for applicants.
Coordinated routing of incoming payments and verified daily deposits, maintaining accurate financial records.
President/ Manager
Eric Avant and Jazz du Jour (8 member band)
Jefferson City, Missouri
01.2001 - 12.2010
Directed all performances, maintaining high standards of execution.
Negotiated and maintained performance contracts with clients, securing multiple engagements.
Developed and managed annual budgets, overseeing all financial transactions.
Hired and managed staff for eight-member band to ensure effective collaboration.
Coordinated rehearsal schedules for productions, improving overall performance quality.
Functioned as spokesperson during performances and client interactions.
Contractor/Consultant
MO Department of Elementary and Secondary Education
Jefferson City, Missouri
07.2009 - 01.2010
Implemented Laserfiche records management system for Missouri educator certification department.
Developed procedures to maximize efficiency of new electronic system.
Investigated sensitive information requests for division director, ensuring confidentiality.
Coordinated routing of incoming correspondence and records to enhance communication flow.
Recorded daily receipts and deposits, ensuring financial accountability.
Package Car Driver
United Parcel Service
Jefferson City, Missouri
09.1984 - 02.2005
Managed delivery and retrieval of regular and urgent packages to meet customer expectations.
Resolved customer concerns, enhancing service quality and satisfaction.
Coordinated with drivers to optimize operational efficiency across extended regions.
Identified prospective customers and pursued new account acquisition.
Associate Producer
Niche Productions
Jefferson City, MO
03.2003 - 01.2005
Partnered with directors to shape production vision and strategy, aligning creative goals with project timelines.
Assisted with planning and logistics for new and ongoing projects.
Delivered narration and voice-over tracks for various television and video productions.
Owner/ Manager
E-magination Narrations
Jefferson City, Missouri
02.2001 - 01.2005
Managed budgets and oversaw day-to-day operations to ensure operational effectiveness.
Produced customized public service announcements for radio broadcast, serving Lincoln University and Missouri Institute on Minority Health and Aging.
Researched and identified relevant PSA topics and materials that met client specifications.
Education
Coursework in School Laws -
William Woods University
Fulton, Missouri
01-2024
Master of Health Administration/ Master of Health Informatics -
University of Missouri
Columbia, Missouri
01-2017
Bachelors of Arts Degree - Business Management, Human Resource Management
Columbia College
Columbia, Missouri
01-2008
Music Education -
Lincoln University
Jefferson City, Missouri
05-1982
Skills
Compliance auditing
Regulatory analysis
Policy writing
Background investigations
Data management
Educator certification
Awards Honors And Activities
Has represented DESE in such capacities as a COO Advisory Council member and News interviewee regarding Background check information
Graduated Summa Cum Laude, Columbia College, 2008
Member of Sigma Beta Delta (International Honor Society for Business, Management, and Administration)
Dean’s List 02/2005 – 05/2008
Honored as a United Way Leadership Giver
Committee member of Jazz Forward Initiative, Inc. (Facilitators of the Capital Jazzfest) 2008-2010
Former participant in “Jazz on Wheels” program which exposes elementary school-aged children to live Jazz in Mid-Missouri
Summary Of Qualifications And Skills
I am self-started, well versed in group management, and experienced in oral and written communications and team building. I have extensive training in various business processes including: Strategic Planning, Information Systems, Effective Communications, Organization and Staff Development, Human Resources Management, Business Planning, and Health Management. My computer-based competencies include MS Office Suite, Open Project, Arena, Genesis, Weka, Publisher, Photoshop, Steinberg Cubase, Cakewalk and Laserfiche. I consistently approach new challenges with an open mind and the ability to improvise new solutions.
Timeline
Director – Conduct and Investigations
Missouri Department of Elementary and Secondary Education
11.2022 - Current
Supervisor – Conduct and Investigations
Missouri Department of Elementary and Secondary Education
09.2015 - 01.2023
Administrative Assistant
Missouri Department of Elementary and Secondary Education
09.2011 - 01.2015
Secretary II
Missouri Department of Elementary and Secondary Education
01.2010 - 09.2011
Contractor/Consultant
MO Department of Elementary and Secondary Education
07.2009 - 01.2010
Associate Producer
Niche Productions
03.2003 - 01.2005
Owner/ Manager
E-magination Narrations
02.2001 - 01.2005
President/ Manager
Eric Avant and Jazz du Jour (8 member band)
01.2001 - 12.2010
Package Car Driver
United Parcel Service
09.1984 - 02.2005
Coursework in School Laws -
William Woods University
Master of Health Administration/ Master of Health Informatics -
University of Missouri
Bachelors of Arts Degree - Business Management, Human Resource Management
Senior Corrections Ombuds- Investigations at The Office of the Corrections OmbudsSenior Corrections Ombuds- Investigations at The Office of the Corrections Ombuds