Eric Baham
Merigold,MS
Summary
Accomplished Service Technician with a proven track record at Goodyear, specializing in installation, repair, and preventive maintenance. Known for exceptional attention to detail and customer service, significantly enhancing equipment functionality and client satisfaction. Skilled in heavy machinery repair/ forklift trained and fostering team growth, consistently prioritizing safety and efficiency.
Overview
11
11
years of professional experience
Work History
Service Technician
Goodyear
Cleveland, MS
08.2019 - 11.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Tire and Lube Technician
Walmart
Cleveland, MS
05.2014 - 06.2019
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Assisted team members in completing complex repairs, fostering collaboration within the workplace.
Education
Automotive Technology/Diesel Mechanic Technology -
Coahoma Community College
Clarksdale, MS05.2013
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Forklift Trained
- Heavy Machinery Repair
- Work with minimal supervision
- Punctual and reliable
- Flexible and adaptable
- Power tool proficiency
- Repair techniques
- Heavy lifting
Timeline
Service Technician
Goodyear
08.2019 - 11.2024
Tire and Lube Technician
Walmart
05.2014 - 06.2019
Automotive Technology/Diesel Mechanic Technology -
Coahoma Community College