Eric Basting
Vero Beach,FL
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction. Multitasking prowess and conversant in German. Consistently exceed service expectations, embodying reliability, salesmanship coupled with an endless work ethic without compromising quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Xanterra Travel Collection
04.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Valet/Banquet Server/Bartender
Sun Valley Resort
11.2023 - 04.2024
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
- Delivered above and beyond service to VIP guests at property.
- Maintained professional demeanor while greeting guests and opening car doors, contributing to positive first impression.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Banquets:
- Assisted in setting up event spaces, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Server/Host
Xanterra Travel Collection
08.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bellman/Front Desk Supervisor
Disney's Vero Beach Resort
10.2016 - 03.2020
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
Education
Bachelor of Arts - German Area Studies
University of Florida
Gainesville, FLMBA - International Business
ASU - Thunderbird School of Global Management
Glendale, AZ01.2011
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Salesmanship
- Order Management
- Conversant in German
- Calm and Composed
- Engaging Customers
- TIPS Certified
Certification
- TIPS Training - Certified through 2027
Languages
German
Professional Working
Timeline
Bartender
Xanterra Travel Collection
04.2024 - 10.2024
Valet/Banquet Server/Bartender
Sun Valley Resort
11.2023 - 04.2024
Server/Host
Xanterra Travel Collection
08.2023 - 10.2023
Bellman/Front Desk Supervisor
Disney's Vero Beach Resort
10.2016 - 03.2020
- TIPS Training - Certified through 2027
Bachelor of Arts - German Area Studies
University of Florida
MBA - International Business
ASU - Thunderbird School of Global Management
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