Eric Beal
Marne,IA
Summary
Dynamic professional with extensive experience in many aspects of the petroleum industry, specializing in POS solutions. Proven track record in enhancing system efficiency and customer satisfaction through expert problem resolution and quality assurance. Adept at implementing strategic IT initiatives, driving significant improvements in operational performance.
Overview
14
14
years of professional experience
Work History
Senior Service Technician
Midwest Petroleum Equipment
08.2024 - Current
- Led installation and maintenance of fuel dispensing systems, ensuring compliance with safety regulations.
- Mentored junior technicians, enhancing team technical skills and knowledge sharing.
- Diagnosed equipment issues using advanced diagnostic tools, improving repair turnaround times.
- Implemented preventive maintenance schedules, reducing equipment downtime significantly.
POS Specialist/Petroleum Technician
Patriot Petroleum Solutions
08.2024 - 08.2025
- Upgraded, installed, and maintained Verifone POS systems for dozens of customers across hundreds of sites.
- Provided Wayne dispenser installation, support, and repair.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Retail Systems Analyst
Sapp Bros, Inc.
08.2019 - 07.2024
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Investigated system issues and implemented resolutions to reduce downtime.
- Implemented strategic IT initiatives, contributing to overall company growth and success.
- Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
Technical Project Manager/Lab Manager
Allied Electronics Inc.
06.2015 - 07.2019
- Managed project elements for multiple initiatives from initial planning to project rollouts.
- Worked closely with software developers and end users to ensure proper implementation and operation of software bug fixes and enhancements.
- Performed extensive quality assurance testing of NeXGen and Aegis controllers and relayed bugs and deficiencies to developers.
- Provided expert level technical support to technicians and developers to overcome high priority issues.
- Managed lab equipment to ensure proper testing capabilities, upgrading and repairing equipment as necessary.
- Technical lead on integration and development projects.
- Worked with various manufacturers to maintain proper functionality with their latest product offerings. Including, but not limited to, Gilbarco Veeder Root, Invenco, Dover, Bennett, Ryko, and Skyline.
- Performed quality assurance testing to qualify new dispensers, card readers, car wash controllers, and price signs for use with NeXGen and Aegis forecourt controllers.
- Designed and implemented technical training courses for service representatives.
Point Of Sale Specialist/ Level 3 Help Desk Support
Sapp Bros., Inc.
07.2011 - 06.2015
- Created documentation on start-up, shut down and first level troubleshooting of processes for help desk staff.
- Assembled, configured, implemented and maintained Retalix point of sale systems.
- Provided technical support for fuel dispensers and card readers.
- Integrated, maintained and upgraded NeXGen forecourt controllers.
- Assembled and configured servers at the store and corporate level.
- Provided level 3 help desk support for all computers, servers and point of sale systems within the company.
Education
GED -
Metropolitan Community College Adult Education Program
Omaha, NE2012
Skills
- Expertise in forecourt technologies
- Experience with Storepoint POS
- Quality assurance
- Data analysis
- Problem resolution
- Project management
Timeline
Senior Service Technician
Midwest Petroleum Equipment
08.2024 - Current
POS Specialist/Petroleum Technician
Patriot Petroleum Solutions
08.2024 - 08.2025
Retail Systems Analyst
Sapp Bros, Inc.
08.2019 - 07.2024
Technical Project Manager/Lab Manager
Allied Electronics Inc.
06.2015 - 07.2019
Point Of Sale Specialist/ Level 3 Help Desk Support
Sapp Bros., Inc.
07.2011 - 06.2015
GED -
Metropolitan Community College Adult Education Program