Eric Bernabo
Saint Cloud,FL,FL
Summary
Dynamic Owner/Operator at Jolsons Fine Wines & Spirits with a proven track record in operations management and marketing strategy development. Enhanced brand visibility and customer engagement, resulting in increased customer satisfaction. Skilled in staff training and financial analysis, fostering a positive work environment and driving business growth.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Owner/Operator
Jolsons Fine Wines & Spirits
Astoria, NY
10.1992 - 09.2023
- Managed daily operations, ensuring efficient inventory control and stock management.
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Cultivated relationships with suppliers to secure quality products at competitive pricing.
- Trained and mentored staff on product knowledge and customer service excellence.
- Oversaw financial transactions, maintaining accurate records of sales and expenses.
- Established a welcoming atmosphere, enhancing overall customer experience and satisfaction.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
Education
Bachelor of Science - Business Administration
New York University
New York (City), NYSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Operations oversight
- Inventory management
- Payroll processing
- Financial analysis
- Budget development
- Operational reporting
- Marketing strategy development
- Performance analysis
- Financial planning
- Market analysis
- Strong work ethic
- Customer service
- Customer-oriented
- Equipment operation
Certification
In my year's at Jolsons Fine Wines & Spirits I took, completed and passed the first 3 levels of wine sommelier classes.
Languages
Italian
Native or Bilingual
Timeline
Owner/Operator
Jolsons Fine Wines & Spirits
10.1992 - 09.2023
Bachelor of Science - Business Administration
New York University