Eric Boerschke
Thorold,Ontario
Summary
Customer-focused Economics graduate with experience in sales, hospitality, and client relationship management. Proven ability to communicate effectively, build strong customer relationships, and contribute in fast-paced team environments. Experienced in sales operations, customer service, and account support, with a strong interest in sports, entertainment, and business development.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Key Holder
Zwilling J.A. Henckels
Niagara-on-the-Lake, ON
07.2024 - Current
- Delivered high-quality customer service while assisting customers with product selection and purchase decisions in a fast-paced retail environment
- Supported sales performance through relationship-building, upselling, and product knowledge
- Coordinated daily store operations, inventory management, and customer experience initiatives
- Assisted with team leadership responsibilities and contributed to achieving store sales targets
Rooms Controller
Sheraton Fallsview
Niagara Falls, ON
03.2023 - 12.2023
- Coordinated daily room inventory and operational logistics in a fast-paced hospitality environment supporting a 600+ room property
- Collaborated across front desk, operations, and guest services teams to ensure a seamless guest experience during high-volume periods and group events
- Assisted with occupancy planning, reporting, and communication between departments to support operational efficiency and service standards
- Maintained accurate records and resolved operational discrepancies while managing competing priorities under tight timelines
At Your Service Agent
Sheraton Fallsview
Niagara Falls, ON
08.2022 - 03.2023
- Delivered professional customer service while handling guest inquiries, service requests, and billing concerns in a high-volume hospitality environment
- Communicated effectively with multiple departments to resolve issues quickly and ensure a positive guest experience
- Managed guest interactions over phone and in-person while maintaining professionalism in fast-paced situations
- Maintained accurate customer records and supported daily operational processes with strong attention to detail
Education
Bachelor of Arts - Economics (4 Years)
Brock University
St. Catharines, ON 09.2022 - 04.2026
Skills
- MS Office
- SQL
- CRM Softwares
- Communication
- Sales/service
- Advanced Excel
Languages
English
Native/ Bilingual
French
Professional
Timeline
Key Holder
Zwilling J.A. Henckels
07.2024 - Current
Rooms Controller
Sheraton Fallsview
03.2023 - 12.2023
Bachelor of Arts - Economics (4 Years)
Brock University
09.2022 - 04.2026
At Your Service Agent
Sheraton Fallsview
08.2022 - 03.2023