ERIC BONILLA
MATTHEWS INTERNATIONAL
Pittsburgh,PA
26
years of professional experience
Resourceful Technical Support and Production Specialist with extensive experience in computer-assisted operations and digital workflows. Delivers effective customer support, resolves technical issues, and enhances production processes. Quick learner with a strong ability to adapt to dynamic environments and consistently meet deadlines. Committed to continuous improvement and proficient in mastering new technologies.
Work History
Utility Employee / Production & Technical Operations
26 Years- Operated and maintained specialized computer-controlled and production equipment while following detailed operating procedures and customer specifications.
- Operated waterjet equipment to cut a variety of metals according to precise customer requirements.
- Performed inspection and quality-control responsibilities to ensure finished products met specifications.
- Troubleshot production and workflow issues, identifying practical solutions to maintain operational flow.
- Managed daily workflow for crew of over 12 employees, ensuring productivity and smooth operational continuity.
- Supported multiple departments and production processes, frequently stepping into different roles to resolve workflow and staffing challenges.
- Streamlined departmental efficiency by reorganizing inconsistent filing and storage system for emblems, patterns, and production materials.
- Worked extensively with computer and peripheral equipment to process business and production data according to operating procedures.
- Long-term technical and production role requiring operation of specialized equipment, troubleshooting, process management, attention to technical specifications, and cross-department support.
Project Assistant / IT & Technical Support / Graphic Technology
14 Years- Delivered technology, technical support, graphic production, and operational assistance for customer projects, enhancing project outcomes.
- Provided IT support for clients experiencing hardware, software, and network-related issues.
- Managed technology operations across various teams to improve efficiency. with cross-functional teams, streamlining workflows and enhancing overall efficiency.
- Troubleshot technology problems and helped identify solutions based on user and business requirements.
- Facilitated migration of company data to a cloud-based system, ensuring data integrity and accessibility.
- Maintained hardware and software solutions to support system performance and business operations.
- Created, modified, and prepared digital and vector artwork using industry-standard software.
Graphic Designer / Technical & Digital Media Support
8 Years- Created brochures, business cards, banners, presentations, CD graphics, and other digital media.
- Edited and retouched digital images, prepared files for printing, and managed production workflows.
- Created and maintained digital templates used as standards for company operations.
- Supported digital media production, file management, and technology-driven business processes to enhance operational efficiency.
- Supported photography and event operations requiring computer-based file management and digital production.
- Assisted in developing standardized digital workflows, improving consistency and effectiveness in business operations.
Education
Diploma - Information Technology Management
Bachelor's Degree - Media Arts & Animation
Associate's - Specialized Technology
Skills
Technical Support
IT & Technical Support
Tech troubleshooting
User Support
Hardware and software support
System Maintenance
Cloud-Based Systems
Data Migration Support
Network Troubleshooting
Software Installation & Configuration
Problem Diagnosis and Resolution
Systems & Applications
Computer & Peripheral Equipment
Microsoft Office Suite
Workflow Optimization
Digital Media Production
File & Data Organization
Web Development
Web Content Management
Web Styling Techniques
Digital Layout Design
Print Production Tools
3D Modeling Software
Animation Software
Manufacturing Equipment
Equipment Maintenance
25+ years experience
IT Management education
IT support experience
Customer tech specifications
Technical and analytical skills
Crew workflow management
Customer needs translation
Problem diagnosis skills
Technical and analytical skills
Personal Information
Title: IT Support Specialist | Technical Support | Hardware & Software Troubleshooting
ONLC TRAINING CENTERS
- Technical Training & Certifications | 2013
- XHTML, HTML & CSS
- Adobe InDesign CS6
- Adobe Dreamweaver CS6
Timeline
Graphic Designer / Technical & Digital Media Support
GOLDEN IMAGE PHOTOGRAPHY
01.2012 - 01.2020Read More
Project Assistant / IT & Technical Support / Graphic Technology
ILLUMINATED SERVICES
01.2011 - 01.2025Read More
Utility Employee / Production & Technical Operations
MATTHEWS INTERNATIONAL
01.2000 - 01.2026Read More
ALISON — EMPOWER YOURSELF
Diploma from Information Technology Management
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Bachelor's Degree from Media Arts & Animation
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THE ART INSTITUTE OF PITTSBURGH
Associate's from Specialized Technology
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