Eric Boone Jr.
Tampa,FL
Summary
Passionate and results driven professional Account/Operations manager with 21 + years of builder/multi-family and commercial flooring experience with a track record of success through professionally adapting to changing market conditions. Demonstrated ability to provide leadership to an organization with focus on production, strong customer service, and product knowledge longevity.
Overview
25
25
years of professional experience
Work History
Operations/Branch Manager
Interior Logic Group
Ellenton, FL
02.2022 - 01.2025
- Contact with new home builder contractors and work directly with local, regional and national home builders to ensure that the highest quality of service.
- Communicate daily builders, superintendents, designers and sale center to facilitate all facets of each flooring installation while providing excellent customer service.
- Compile the critical information needed to properly plan, prepare and execute each installation through a variety of customer portals and internal resources.
- Resolve problems that arise during or after installation.
- Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction.
- Respond to builder and/or post-sale customer concerns regarding warranty issues, repairs and material or quality issues.
- Oversee 9 ILG superintendents, 2 Area managers and installation manager and 70 + installers.
- Oversee hiring and training of field staff.
- Communicate with vendors on product knowledge and how to resolve material issues in all phases of installation.
- Hold and direct daily meetings with staff on how achieve better customer service.
Account/Operations Manager
Riterug
Tampa
09.2015 - 02.2022
- Contact with new home builder contractors and work directly with local, regional and national home builders to ensure that the highest quality of service.
- Communicate daily builders, superintendents, designers and sale center to facilitate all facets of each flooring installation while providing excellent customer service.
- Compile the critical information needed to properly plan, prepare and execute each installation through a variety of customer portals and internal resources.
- Resolve problems that arise during or after installation.
Project Manager
Classic Floor
Tampa
08.2012 - 09.2015
- Plan and schedule installations, check quality of vendors work, make punch list for vendors, sale products to customers.
- Review product orders so that the right amount of product is ordered.
- Field measure jobs, communicate with office and builder and vendors to have scheduled installations on time.
- Create solutions in the areas of inventory.
Territory Manager/ Multi-Family- Construction sales
Seagull Floors/Redi-carpet
Tampa
07.2007 - 08.2012
- Open new accounts and service existing clients, plan daily to service accounts.
- Teach customer on new products and systems.
- Grow sales monthly, calculate and prepare new and old proposals then check invoices and account statements according to established procedures.
- Communicated with customers, office staff, vendors and other individuals to answer questions and explain information or solve problems.
- Reviewed files, records and other documents to obtain information and respond to customer requests.
- Field measure and do cut sheets.
Project Manager
Hamway Flooring
Tampa
08.2004 - 06.2007
- Plan and schedule installations, check quality of vendors work, make punch list for vendors, sale products to customers.
- Review product orders so that the right amount of product is ordered.
Installation Manager
U.S.I.G Group
Tampa-Clearwater
06.2000 - 08.2004
- Schedule vendors daily work, problem solve installations issues, payroll.
- Provided operational support for high volume flooring institution.
- Supervised Installers and small call center.
- Order and check inventory.
- Do Take-offs, Field Measure.
Education
AS Degree -
TCC
01.2000
Skills
- Risk Management
- Verbal and Written Communications
- Blueprint Reading
- Documentation and Recordkeeping
- Problem Solving
- Procedure Planning
- Multi Project Coordination
- Dependable and Hardworking
- Safe Operating Procedures
- Materials Estimation
- Relationship Building
- Measuring and Installation Knowledge
- Team Management
- Customer Service
- Payroll Processes
- Word
- Excel
- Sap
- Rfms
- Six sigma
- CRM
Timeline
Operations/Branch Manager
Interior Logic Group
02.2022 - 01.2025
Account/Operations Manager
Riterug
09.2015 - 02.2022
Project Manager
Classic Floor
08.2012 - 09.2015
Territory Manager/ Multi-Family- Construction sales
Seagull Floors/Redi-carpet
07.2007 - 08.2012
Project Manager
Hamway Flooring
08.2004 - 06.2007
Installation Manager
U.S.I.G Group
06.2000 - 08.2004
AS Degree -
TCC