Eric Bridges
Richardson,TX
Summary
Highly motivated Property Complex Claim Specialist seeking to leverage my experience in customer service and claim handling to transition into a Talent Acquisition Specialist role. Excited about the opportunity to build relationships with applicants, manage the recruitment process, and contribute to building diverse prospective talent pools.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Complex Claim Specialist
State Farm
Richardton, TX
01.2018 - Current
- Resolved difficult issues promptly while maintaining a high level of professionalism.
- Developed effective relationships with customers through communication via phone or email.
- Consistently delivered a remarkable customer experience through handling property claims.
- Investigated, evaluated, negotiated, and settled auto claims in an assigned area.
- Verified coverage, legal liability, and extent of damage to persons and property, which required contact by telephone, e-mail, correspondence, in-person or other electronic media.
- Applied knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, and property damage.
- Worked in partnership with and provided instruction to claim associates.
Total Loss Claim Associate
State Farm
Richardton, TX
02.2015 - 01.2018
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Used skills to establish productive working relationships with car dealers, loan processors and community business partners.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Reviewed incoming claims for accuracy and completeness in accordance with policy provisions.
Express Claims Associate
State Farm
Richardson, TX
07.2013 - 02.2015
- Communicated with other departments to establish action plans and manage open claims to closure.
- Participated in special projects as assigned by management team.
- Assisted claimants, providers and insureds with problems or questions regarding claims.
- Answered inbound calls and made outbound calls to customers within a fast-paced, call center environment.
Education
Bachelor of Arts - Anthropology
University of North Texas
Denton, TX12-2025
Associate of Arts - Liberal Arts And General Studies
Collin College
Plano, TX12-2023
Skills
- Decision-Making
- Critical Thinking
- Teamwork and Collaboration
- Eligibility Determination
- Composing Business Correspondence
- Organizing and Prioritizing Work
- Attention to Detail
- Data Entry Software
- Documentation Skills
- Active Listening
Certification
- CT Adjuster License
- DE Adjuster License
- FL Adjuster License
- GA Adjuster License
- KY Adjuster License
- LA Adjuster License
- NC Adjuster License
- NH Adjuster License
- NM Adjuster License
- RI Adjuster License
- TX Adjuster License- All lines
- WV Adjuster License
- WY Adjuster License
- TX Notary Public
Accomplishments
- Served as the team point of contact for diversity and inclusion.
- Current member of Property Complex Engagement Team (E3).
- This year, I received five highly rated customer service surveys, highlighting my claims-handling ability and professional communication.
Timeline
Property Complex Claim Specialist
State Farm
01.2018 - Current
Total Loss Claim Associate
State Farm
02.2015 - 01.2018
Express Claims Associate
State Farm
07.2013 - 02.2015
Bachelor of Arts - Anthropology
University of North Texas
Associate of Arts - Liberal Arts And General Studies
Collin College
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