Eric Brown
IT Professional
Albany,Georgia
Summary
Logical IT Professional with 4+ years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
4
4
years of professional experience
Work History
Systems Analyst
Dougherty County Jail Facility
09.2022 - 07.2023
- Ensured proper and efficient operation of computer systems applications, telephone systems, and related software.
- Conducted research into emerging technologies that could improve operational efficiency.
- Provided training sessions for end users on how best utilize the company's systems.
- Analyzed user requirements and implemented system changes to improve efficiency.
- Deployed updates or patches to existing systems in order to maintain optimal operation levels across all environments.
IT Systems Support Technician
Wild Adventures Theme Park
- 09.2022
- Entered commands, activating computer terminal and controls on computer and peripheral equipment to effectively integrate and operate equipment.
- Managed computer hardware systems by overseeing operations, coordinating and scheduling the use of terminals and networks to ensure efficiency
- Successfully executed the installation, configuration, and troubleshooting of specialized line of business applications.
- Performed regular maintenance activities such as patching systems and applications.
- Created backup plans to ensure data integrity in case of disaster recovery scenarios.
- Installed and configured new hardware, software and peripherals.
- Managed Active Directory accounts including creating user profiles and resetting passwords.
- Troubleshot network issues and provided technical support to users.
- Implemented security measures such as firewalls, antivirus programs.
IT Desktop Support Technician
Valdosta State University
04.2019 - 07.2021
- Provided campus technology support to faculty, staff, and students
- Managed and monitored IT equipment owned by VSU
- Provided technical assistance for campus technology issues, utilizing both on-site and remote troubleshooting
- Maintained and distributed campus technology to faculty, staff, and students.
- Assisted with the installation of new computers, peripherals and other IT-related equipment.
- Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
- Provided technical support to users regarding hardware, software and network related issues.
- Created detailed documentation of all tasks performed on user's computers.
Education
Bachelor of Science - Computer Science
Valdosta State University
Valdosta, GA05-2023
Associate of Applied Science - Information Technology
Albany Technical College
Albany04.2021
Skills
- End-user support
- IT Infrastructure
- System Upgrades
- Diagnostic Tools
- Network Administration
- Systems Analysis
- Problem-solving abilities
- Problem-Solving
- Analytical Thinking
References
References available upon request.
Timeline
Systems Analyst
Dougherty County Jail Facility
09.2022 - 07.2023
IT Desktop Support Technician
Valdosta State University
04.2019 - 07.2021
IT Systems Support Technician
Wild Adventures Theme Park
- 09.2022
Bachelor of Science - Computer Science
Valdosta State University
Associate of Applied Science - Information Technology
Albany Technical College
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