Eric Burke-Hoel
Kenosha
Summary
Dynamic and results-driven professional with extensive experience at Gordon Food Service, excelling in customer service and safe driving practices. Proven track record in enhancing customer satisfaction and training new hires, while demonstrating strong leadership and attention to detail. Committed to fostering teamwork and maintaining a positive work environment.
Overview
8
8
years of professional experience
Work History
Sales Service Driver
Gordon Food Service
08.2019 - Current
- Adapted to changing client needs by adjusting routes and schedules as necessary, maintaining flexibility in a dynamic work environment.
- Performed thorough vehicle inspections to identify maintenance needs and prevent potential issues on the road.
- Trained new hires on company protocols for service driver positions, reinforcing standards of excellence throughout team operations.
- Increased customer satisfaction by providing timely and efficient service deliveries.
- Contributed towards a positive work atmosphere by maintaining professionalism under pressure while remaining courteous to colleagues, customers, and other drivers on the roadways alike.
- Maintained positive relationships with customers to promote continued business opportunities.
Customer Development Specialist
Gordon Food Service
02.2023 - 08.2024
- Developed new customer accounts by implementing targeted marketing strategies and sales presentations.
- Increased customer satisfaction by providing exceptional support and addressing client concerns promptly.
- Worked with multiple screens and programs to resolve customer issues.
- Troubleshot complex issues related to customer accounts or orders with minimal supervision.
- Managed a diverse portfolio of clients, tailoring communication styles to suit individual needs and preferences.
- Collaborated with cross-functional teams to streamline processes, improving overall efficiency in handling customer inquiries and issues.
Order Selector
Gordon Food Service
08.2017 - 08.2019
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
- Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
- Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
Education
High School Diploma -
Reuther High School
Kenosha, WI06-2008
Skills
- Strong customer service
- Safe driving practices
- Punctuality
- Defensive driving
- Teamwork and collaboration
- Attention to detail
- Leadership skills
- Reliability
- Organizational skills
- Decision-making
- Conflict resolution
Timeline
Customer Development Specialist
Gordon Food Service
02.2023 - 08.2024
Sales Service Driver
Gordon Food Service
08.2019 - Current
Order Selector
Gordon Food Service
08.2017 - 08.2019
High School Diploma -
Reuther High School
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