Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

James Kershaw

COCOA

Summary

Dynamic and results-driven professional with a proven track record at Paradise Roll Off Dumpsters, excelling in customer service and route planning. Demonstrated leadership in adapting to client needs and ensuring timely deliveries, while maintaining a clean MVR and fostering strong relationships. Committed to safety and efficiency in all operations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales/Service/Driver Manager

Paradise Roll Off Dumpsters
02.2015 - Current
  • Completed accurate logbooks detailing daily activities for record-keeping purposes as required by company policy or government regulations.
  • Provided emergency roadside assistance when needed, showcasing adaptability in challenging situations.
  • Adapted to changing client needs by adjusting routes and schedules as necessary, maintaining flexibility in a dynamic work environment.
  • Addressed any customer concerns promptly and professionally, fostering trust between the company and its clientele.
  • Participated in regular vehicle maintenance activities, prolonging the lifespan of company assets and minimizing downtime due to repairs.

Sales/Service/Driver Coordinator

East Coast Disposal
03.2010 - 01.2015
  • Collaborated with dispatchers to ensure accurate scheduling of pickups and drop-offs, resulting in higher customer satisfaction rates.
  • Attended regular safety training sessions to remain up-to-date on industry best practices related to driving techniques and hazard recognition.
  • Ensured prompt invoice collection from clients after successful deliveries, contributing towards consistent cash flow for the business.
  • Contributed towards a positive work atmosphere by maintaining professionalism under pressure while remaining courteous to colleagues, customers, and other drivers on the roadways alike.

Education

High School Diploma -

Titusville High School
Titusville, FL
01-1979

Skills

  • Strong customer service
  • Safe driving practices
  • Punctuality
  • Defensive driving
  • Route planning
  • GPS navigation
  • Vehicle maintenance
  • Efficient fuel consumption
  • Basic mechanical repair
  • Teamwork
  • Customer service
  • Problem-solving
  • Safe driving
  • Leadership skills
  • Excellent communication
  • Decision-making
  • Relationship building
  • Route navigation
  • Client relations
  • Customer relationship management
  • Conflict resolution
  • Clean MVR
  • Local routes
  • Customer acquisition
  • Vehicle operation
  • Sales techniques

Accomplishments


  • Supervised team of 4 Drivers /Operators

Certification

  • Reasonable suspicion training for supervisors, National drug screening inc -
  • USDOT 49CFR Part 40 &FMCSA part 382.305 Random Drug & Alcohol testing

Timeline

Sales/Service/Driver Manager

Paradise Roll Off Dumpsters
02.2015 - Current

Sales/Service/Driver Coordinator

East Coast Disposal
03.2010 - 01.2015

High School Diploma -

Titusville High School

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James Kershaw