Eric Burnson

* Leader of a team of Client Executives and Strategic Account Managers with a collective responsibility to manage and retain a client base of 430+ and a recurring revenue stream of over $55M.

* Coach and mentor a diverse group of professionals using leadership by example as the primary driver, and clearing a path for my teams to build meaningful and lasting relationships.

* Collaborate with other leaders in the organization to improve operations, processes and procedures that all lead to greater efficiency and a better client experience.

* Managed a team of Client Executives in the eastern U.S. acting as a coach, mentor, and first level of escalation in the daily management of a subset of direct clients.

* Played an integral role in the selection, configuration, and implementation of a third-party customer success software platform that provided a central point of reference, eliminating disparate systems and documents and resulting in greater insight and operational efficiency.

* Hybrid Implementation Consultant and Project Manager with responsibilities including business process review, configuration and setup, training and project management of the public safety suite of applications

* Subsequent promotion to Manager of Project Management with direct oversight of a team of project managers and responsibility of a portfolio that included new technology and enterprise level products.

* Consistent delivery of successful projects and client education both as an individual contributor and manager. In several instances clients specifically requested my involvement in project and implementation work.