Eric Byler
Cibolo,TX
Summary
IT-focused professional with hands-on experience in hardware, operating systems, data backup, networking fundamentals and technical support. Brings outstanding communication and customer service skills, with a special focus on problem-solving, organization and prioritization.
Overview
20
20
years of professional experience
Work History
Restaurant Server
Magic China
Cibolo, TX
02.2019 - 08.2025
- Provided noteworthy customer service by being freindly, prompt and accurate.
- Juggled multiple roles and tasks simultaneously.
- Studied and memorized all of the recipes, ingredients, portions and prep-styles, ensuring that I can answer any questions from guests or co-workers.
Store Manager
Liberty Blue Enterprises
San Antonio, TX
08.2016 - 09.2023
- Handled all daily operations of the store from open to close, including shipments, invoices, and cash deposits.
- Built up a good relationship with guests and regular customers, often taking suggestions for new and unique merchandise based on their interests.
- Interviewed potential new employees, and was trusted by the store owner to approve or disapprove of hiring them using my best judgement.
- Managed inventory between our sister-stores by communicating to decide what product was needed, and personally delivering around the San Antonio area.
System Administrator Intern
Home Tech Innovations
Marion, TX
01.2010 - 02.2012
- Physically installed and regularly maintained the entire network for two medium-sized offices, including updating security features and troubleshooting any issues from end-users.
- Acted as the remote help desk, always on call to help solve any issues throughout the workday.
- Was often dispatched to the office to provide hands on maintenance, hardware repair / replacement, and diagnosing and troubleshooting issues that could not be solved remotely.
- Specialized in ensuring that all data back-ups were up to date, limiting potential downtime or loss of data for businesses.
Education
High School Diploma -
Samuel Clemens High School
Schertz, TXSkills
- IT Fundamentals
- Work Planning and Prioritization
- Outstanding communication skills
- Multitasking and organization
- Store operations
- Excellent Customer Service
- Soldering
- Small Electronics
Quote
"The trials you encounter will introduce you to your strengths."
Epictetus
Languages
Spanish
Limited Working
Interests
Electronics (breadboards, Arduino)
Coding (Python)
Video Game Console Modification
Radio Communications (HAM, shortwave)
Mathematics
Raspberry Pi Projects
Timeline
Restaurant Server
Magic China
02.2019 - 08.2025
Store Manager
Liberty Blue Enterprises
08.2016 - 09.2023
System Administrator Intern
Home Tech Innovations
01.2010 - 02.2012
High School Diploma -
Samuel Clemens High School