Eric Byrd
Magnolia,NJ
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Information Technology Specialist
State Of New Jersey OIT
Trenton, NJ
11.2019 - Current
- Improved team collaboration with regular communication, feedback loops, and iterative planning sessions.
- Managed risks and resolved issues proactively, maintaining project momentum and minimizing delays.
- Mentored junior team members in Agile practices, fostering a culture of continuous improvement and collaboration.
- Coached team members in best practices for requirements gathering, scoping projects, and managing expectations effectively.
- Ensured quality control through rigorous testing protocols, identifying defects early in the development process for swift resolution.
- Contributed to proposal development activities for prospective clients by providing technical insights and accurate estimations of project durations/resources needed.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Improved customer satisfaction by addressing inquiries, resolving issues, and maintaining open communication channels.
- Managed inventory control, procurement, and vendor relations to ensure timely delivery of products and services.
- Gathered, organized and input information into digital database.
- Consistently met tight deadlines by effectively managing multiple projects simultaneously.
- Assisted clients in choosing appropriate materials and finishes for their projects, resulting in higher satisfaction rates.
- Coordinated with other departments to streamline production processes, minimizing delays and errors in output delivery.
- Adhered strictly to company policies regarding data confidentiality and security when handling sensitive client information.
- Proofed all job orders, securing client approval prior to production.
Computer Operator 3
State Of New Jersey OIT
West Trenton, New Jersey
08.2013 - 11.2019
- Train all employees on how to successfully operate OCE, impact printers, TSO (Time Sharing Option) and ISPF (Interactive System Productivity Facility software environments to create, store, print as well as submit and examine jobs.
- Efficiently operate in a Multi-CPU environment with minimal supervision.
- Collaborates with team members to effectively accomplish meeting objectives.
- Process multiple jobs in a timely manner for various State agencies using TSO/ADF.
- Monitoring of HUB mainframe and problem management when issues are to arise.
- Performs all print room functions in a proficient manner.
- Performs data entry for check preparation and processing.
- Operate heat sealers to seal/process various STATE of New Jersey documents in a timely manner.
- Miscellaneous duties include but are not limited to the following: Updating and printing of turnover report for print room, printer maintenance as well as an oral report to the next shift supervisor of print room status.
- Prepares clear, accurate, and concise technical reports via Service Center Software Application when hardware/software issues are to arise.
- Ensure open and effective communications both internally and externally.
- Experience with design and preperation of programs for electronic data processing utilizing operating systems
- Proficient in USPS postal and output distrubtion of CPO and USPS mail functions
- Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
Computer Operator Assistant
State Of New Jersey OIT
West Trenton, New Jersey
11.2010 - 08.2013
- Utilize problem management skills to maintain quality output defined by agency service level agreements.
- Efficiently operate in a Multi-CPU environment with minimal supervision.
- Collaborates with team members to effectively accomplish meeting objectives.
- Process multiple jobs in a timely manner for various State agencies using TSO/ADF.
- Monitoring of HUB mainframe and problem management when issues are to arise.
- Performs all print room functions in a proficient manner.
- Performs data entry for check preparation and processing.
- Operate heat sealers to seal/process various STATE of New Jersey documents in a timely manner.
- Miscellaneous duties include but are not limited to the following: Updating and printing of turnover report for print room, printer maintenance as well as an oral report to the next shift supervisor of print room status.
- Prepares clear, accurate, and concise technical reports via Service Center Software Application when hardware/software issues are to arise.
- Ensure open and effective communications both internally and externally.
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Reduced downtime by proactively identifying potential issues and taking corrective actions before problems escalated.
Supplier Development Engineer
Grainger Distribution Center
Robbinsville, NJ
05.1996 - 06.2009
- Experienced in computer data entry
- Efficiently completed work requests as well as projects of a complex nature in a timely manner.
- Proficient in working with symbol scanners and driving a forklift.
- Trained new personnel on job requirements.
- Maintained perfect attendance for 5 consecutive years.
- Notified immediate supervisor of any prolonged problems that have not been resolved in a timely fashion.
- Informed immediate supervisor of any outstanding issues which require immediate attention to either the department or outside vendor.
- Continually strived to build and maintain customer loyalty to Grainger Industrial Supplies.
- Ensure open and effective communications both internally and externally.
- Process telecommunication request acting as an interface between vendors and client to ensure requests are completed in a timely fashion.
- Promote excellent customer service within.
- Prepared clear, accurate, and concise technical reports.
- Led continuous improvement initiatives within the department, identifying areas for process optimization and implementing effective changes accordingly.
- Resolved complex technical issues by applying critical thinking skills and leveraging extensive domain knowledge gained from years of experience in the industry.
Assembly Line Technician
General Motors
Ewing, NJ
08.1993 - 07.1995
- Improved assembly line efficiency by troubleshooting and repairing equipment malfunctions.
- Optimized production processes through regular maintenance of machinery and tools.
- Enhanced product quality by conducting thorough inspections throughout the assembly process.
- Contributed to a safe working environment by adhering to safety guidelines and protocols at all times.
- Streamlined workflow by assisting in the development and implementation of new procedures for assembly line technicians.
- Collaborated with team members to consistently meet or exceed production targets without compromising on quality standards.
Education
High School Diploma -
Rancocas Valley Regional High School
Mount Holly, NJ, 0806006-1993
Skills
- OCE Jet Stream Printer/Scanner
- Microsoft Windows 2000/XP, Microsoft Windows Office Suites
- Data Entry
- Proficient in working with symbol scanners
- Trainer of new personnel
- Assembly line work
- TSO Editor/ADF (Application Development Facility)
- PROFS (Professional Office Systems)
- Aces Hotline
- Xerox Laser 4135 & 4890
- IBM 4248, 8158
- Heat Sealer Printer
- Troy Bull Impact Printers
- Bull PPS IV
- Technical Support
- Document Review
- Problem-Solving Skills
- Task Prioritization
- Data Collection
- Change Request Processing
- IBM JCL experience
- Knowledgeable of server technology, communications, interaction and scripting
- Proficient in MS Excel and MS word
- Proficient in electronic overlay design, overlay creation and modification programming concept
References
References available upon request.
Timeline
Information Technology Specialist
State Of New Jersey OIT
11.2019 - Current
Computer Operator 3
State Of New Jersey OIT
08.2013 - 11.2019
Computer Operator Assistant
State Of New Jersey OIT
11.2010 - 08.2013
Supplier Development Engineer
Grainger Distribution Center
05.1996 - 06.2009
Assembly Line Technician
General Motors
08.1993 - 07.1995
High School Diploma -
Rancocas Valley Regional High School