Timothy Delaughter
Tullahoma,United States
Summary
Have a strong work ethic, work will in groups or independently to get a project done. Good written and oral communication skills. I am a ever fast and eager learner. IT professional with thorough understanding of system administration and network management. Proven ability to troubleshoot complex issues and deploy effective solutions. Highly reliable team player with focus on collaboration and adaptability to meet evolving technical needs. Proficient in cybersecurity measures and system upgrades.
Overview
22
22
years of professional experience
Work History
Information Technology Specialist
Moore Country Schools
07.2022 - Current
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Used ticketing systems to manage and process support actions and requests.
- Provide troubleshooting through diagnostic techniques
- Supporting computer systems consisting of Windows 10 and 11
- Install, configure, and repair computer systems and applications within the organization
- Improved end-user satisfaction with timely and effective helpdesk support.
- Assisted in the development of IT policies, procedures, and best practices to promote a secure and efficient computing environment.
MNS Field Technical Representative
Sharp Business systems of Tennessee
06.2021 - 07.2022
- Responsible for providing helpdesk end-user support to Sharp Business Systems clients with complex issues in various technical hardware and software issues
- The position may work internally on occasion but will frequently be asked to perform on site visits in order to diagnose technical issues and suggest corrective actions
- Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools and logging tickets into our ticketing database to track time and facilitate tactical report generation
IT Support Specialist
National Pen
06.2017 - 06.2021
- I handle all desktop support
- Setting up computer and new user
- To trouble shooting everything from AD, Office 365, windows 7 and 10
- Troubling printers and servers, imaging computer
- Creating account for oracle, ATG network and email accounts
- Running Cat 5/6 cable for new computer locations
Customer Support Tech Associate
Cigna
05.2016 - 06.2017
- Answered phones, troubled shoot issues remotely
- Created help me tickets in the ticking system
- Setting up new user accounts and computers
- Trouble shooting printers and cell phones
IS Intern
CommuniCare Health Services
09.2015 - 04.2016
- Responsibilities on the storage team managed all IBM Arrays ordered and replaced drives
- Maintained all VNX arrays on a day-to-day basis
- Provisioned LUNs and worked tickets in the remedy system
- Worked with the Wintel team, creating VMS, working tickets in the remedy system and working with vSphere
US Cavalry Scout Staff Sergeant
U.S. Army
09.2002 - 11.2014
- Maintained and operated unit's communications and network tracking systems
- Served four years in combat; two tours in Afghanistan and two tours in Iraq
- Awarded, Purple Heart and Army Commendation Medal with Valor
- Promoted from driver, responsibility responsible for one operational combat vehicle combat to vehicle Section to Section Leader, leading 3 vehicles and 12 soldiers
- Assigned as an instructor/writer for newly enlisted soldiers from March 2012 till the time I was retired
- Honorably discharged and medically retired in November of 2014
Education
Associate's degree - Network Administration
ITT Technical Institute
Nashville, TN01.2016
High school diploma -
Tullahoma High School
Tullahoma, TN01.2000
Skills
- Microsoft Office Suite
- Office 365
- DNS
- DHCP
- AD
- Network Trouble Shooting
- Lan/Wan
- Desktop and Laptop Hardware
- Network Monitoring
- Printer Administrator
- Cabling
- PC Imaging and Installation
- Exchange
Military Service
United States Army, United States, Staff Sergeant, 09/01/02, 11/01/14
Timeline
Information Technology Specialist
Moore Country Schools
07.2022 - Current
MNS Field Technical Representative
Sharp Business systems of Tennessee
06.2021 - 07.2022
IT Support Specialist
National Pen
06.2017 - 06.2021
Customer Support Tech Associate
Cigna
05.2016 - 06.2017
IS Intern
CommuniCare Health Services
09.2015 - 04.2016
US Cavalry Scout Staff Sergeant
U.S. Army
09.2002 - 11.2014
High school diploma -
Tullahoma High School
Associate's degree - Network Administration
ITT Technical Institute
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