Eric Cagman
Licensed Insurance Sales Producer
Mount Arlington,NJ
Summary
Dynamic professional with extensive experience in fast-paced environments, dedicated to delivering exceptional service to clients. Committed to leveraging industry knowledge and skills to contribute to organizational goals while ensuring high-quality support for insureds. A proactive approach to problem-solving and a dedication to excellence drive the enhancement of customer satisfaction and support for company success. Eager to bring a results-oriented mindset to a team that values innovation and collaboration.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Senior Licensed Insurance Producer
Allegiance Insurance Brokers
Fairfield, NJ
11.2023 - 04.2026
- License Sales Producer
- High percentage of successful sales of 46% on all quotes.
- Worked with many carriers, Progressive, Geico, Allstate, FMI, Farmers
- I helped train incoming new producers and customer service representatives.
- Conducted annual reviews of existing policies to update information.
- Developed comprehensive insurance plans tailored to client needs, enhancing customer satisfaction and retention.
Licensed Insurance Sales Producer
Allstate Agencies (Garrie Thissen, Tony Guerriero)
Fairfield, NJ
07.2010 - 11.2023
- Sell policies in person/phone/email for Auto, Homeowners, Life and Commercial
- Help with the Office manager Duties: daily reports, emails from agent
- Providing Customer Service in person/phone/email i.e.: Claims/Policy inquires, Coverage inquiries, Policy reviews, Non-payments, cross selling
- Achieving customer retention by contacting insured before policy issuance
- Achieved high sales goals
- Conducted thorough policy reviews, ensuring compliance with regulatory standards and client requirements.
- Developed strong relationships with clients, ensuring trust and loyalty for long-term business engagements.
Auto Claim Processor
State Farm Insurance Company
05.2001 - 06.2010
- Handled and issued payments for property damage claims for all parties on claims
- Explained policy coverage in details and applied same to claims
- Handled heavy phone volume with various parties ie: Insured, Claimants, Agent’s, Attorneys, Adverse Carriers, Repair Facilities, Rental Co.
- Reviewed, Accepted and Issued payments of damage estimates and rental agreements to Insured/Claimant
- Reviewed Subrogation demands for accuracy and payed accordingly.
- Reviewed claims for Subrogation potential and explained to Insured
- Placed outgoing calls when needed
- Reviewed new mails ie: Police reports, rental agreements, tow bills, fire department bills, fixed property damages and payed accordingly
Service Assistant
State Farm
West Orange, NJ
01.1997 - 12.2001
- Handled heavy call volumes and directed to correct claims department or personnel
- Typed various letters and drafts as directed by claims personnel
- Mailed various correspondence as directed by claims personnel
- Corrected coverage, updated claims files with various party information
- Trained new employees to the system in claims and phones
Data Processing
State Farm Insurance
Wayne, NJ
06.1991 - 12.1997
- Handled Reports and delivered important documentation to various departments
- Handled daily night backup systems
- Accomplished each night for the company system ready for the Agents/Employees
- Printing all billing, policies and cancellations
- Trained new employees on company-specific software tools, increasing their proficiency in data processing tasks and overall productivity.
Education
Accounting (AAS) -
Bergen Community College
Bachelor of Arts - Sociology
William Paterson University
Wayne, NJ05-1999
Skills
- Cold Calling
- Accounting
- Management
- Insurance sales expertise
- Client retention
- Claims handling
- Strong sales skills
- Carrier relations
- Client service
- Typing
- Team training and development
Certification
New Jersey Property & Casualty License
New Jersey Life License
Timeline
Senior Licensed Insurance Producer
Allegiance Insurance Brokers
11.2023 - 04.2026
Licensed Insurance Sales Producer
Allstate Agencies (Garrie Thissen, Tony Guerriero)
07.2010 - 11.2023
Auto Claim Processor
State Farm Insurance Company
05.2001 - 06.2010
Service Assistant
State Farm
01.1997 - 12.2001
Data Processing
State Farm Insurance
06.1991 - 12.1997
Accounting (AAS) -
Bergen Community College
Bachelor of Arts - Sociology
William Paterson University