Eric Carter
38 2nd St, Pittsfield,MA
Summary
As a dedicated and passionate supervisor of the Beacon Cinema, I am thrilled to pursue the opportunity to become an associate manager. I believe that this role will allow me to further my personal and professional growth while also contributing to the success of the theater. My supervisor experience with Phoenix Theatres has taught me the importance of attention to detail, customer service, and efficient operations in order to provide customers with great service.
Overview
3
3
years of professional experience
Work History
Supervisor
Phoenix Theatres
07.2023 - Current
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers to assist employees and maintain excellent customer service.
- Delegated assignments to effectively meet expected customer and business demands.
- Supervised employees to confirm compliance with set procedures and quality requirements.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
Theater Usher
Phoenix Theatres
10.2021 - 07.2023
- Maintained, cleaned and organized theatres to create pleasant experiences for guests.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Monitored theaters to identify potential problems and minimize disruptions.
- Maintained lobby, hallway and auditorium cleanliness.
Cashier
Subway
03.2021 - 07.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked effectively in fast-paced environments.
- Worked flexible schedule and extra shifts to meet business needs.
Education
GED -
WSPALC
141 North St, Pittsfield MA06.2023
Skills
- Customer Service
- Teamwork
- Delegating Work
- Time Management
- Multitasking
- Problem Resolution
Timeline
Supervisor
Phoenix Theatres
07.2023 - Current
Theater Usher
Phoenix Theatres
10.2021 - 07.2023
Cashier
Subway
03.2021 - 07.2021
GED -
WSPALC
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