Eric Casey
Jersey City,NJ
Summary
Detail-oriented professional with strong communication skills and a proven track record in customer service. Experienced in training associates and streamlining processes to enhance order fulfillment and maintain high standards.
Overview
11
11
years of professional experience
Work History
Customer Service Gourmet Coffees and Baker
Zabar's
New York City, NY
12.2018 - 11.2025
- Provided excellent customer service and guidance through active listening skills related to gourmet coffee selections.
- Assisted with training new Customer Service Associates in gourmet coffee and bakery
- Preparing online orders for delivery across the USA
- Fulfilling local deliveries
- Receiving and processing new stock
- Operated ovens and other baking equipment safely and efficiently.
- Maintained cleanliness and organization in the baking area to ensure a safe workspace.
- Collaborated with team members to streamline production processes during busy shifts.
- Trained new staff on proper baking methods, safety protocols, and equipment usage.
Property Renovation
Self employed
Jersey City, NJ
08.2017 - 12.2020
- Oversaw the maintenance of the building and grounds, as well as any necessary repairs including sheetrock removal and preparing and polishing floors to original condition
- Coordinated with contractors for bathroom and kitchen renovations on the property.
Grocery Store Associate
Shoprite
New York, NY
08.2017 - 12.2020
- Assisted customers with product inquiries and provided excellent service.
- Stocked shelves and organized merchandise to enhance store presentation.
- Collaborated with team members to restock inventory and manage product displays.
- Monitored expiration dates and rotated products to ensure freshness on shelves.
- Assisted in training new associates on store policies and procedures effectively.
- Received deliveries from vendors and checked them against purchase orders for accuracy.
- Reported any damaged goods or discrepancies in inventory counts immediately to management team.
- Managed inventory levels by restocking shelves with new merchandise as needed.
- Organized backroom storage areas for efficient retrieval of stock during busy periods.
Seasonal Assembler
Lowes Home Improvement Stores
New York, NY
03.2018 - 09.2018
- Assembled products according to specifications and quality standards.
- Operated hand tools and power equipment safely and efficiently.
- Collaborated with team members to maintain a smooth workflow.
- Inspected components for defects before assembly processes began.
- Maintained a clean and organized work area to promote safety.
- Followed assembly instructions and technical drawings accurately.
- Communicated effectively with supervisors about workflow issues or concerns.
- Maintain a clean work area by sweeping up debris from assembly operations.
Construction Laborer
Parkside Construction
New York , NY
08.2014 - 08.2017
- Operated heavy machinery for site preparation and material movement.
- Collaborated with team members to complete daily tasks and meet project deadlines.
- Implemented safety protocols to minimize hazards on construction sites.
- Loaded and unloaded materials, ensuring proper handling and storage methods.
- Conducted site clean-up to maintain a safe working environment for all personnel.
- Operated a variety of hand and power tools to complete tasks such as sawing, drilling, hammering, and excavating.
- Performed general clean-up activities onsite including sweeping and disposing of debris.
- Used picks and shovels to dig, spread, and level dirt and gravel.
Education
High School Diploma -
James Madison
New York, NY06-1989
Skills
NY Driver's License
- Customer service
- Team collaboration
- Effective communication
- Order fulfillment
- Attention to detail
- Verbal and written communication
- Professional telephone manner
- Physical stamina
- Active listener
Timeline
Customer Service Gourmet Coffees and Baker
Zabar's
12.2018 - 11.2025
Seasonal Assembler
Lowes Home Improvement Stores
03.2018 - 09.2018
Property Renovation
Self employed
08.2017 - 12.2020
Grocery Store Associate
Shoprite
08.2017 - 12.2020
Construction Laborer
Parkside Construction
08.2014 - 08.2017
High School Diploma -
James Madison