ELLEN IRIZARRI
Forest Hills,NY
Summary
Detail-oriented and highly oriented customer service with 9 year experience of customer service providing Quality service , and maintain excellent communication and relationship with clients. Dedicated to identifying customers needs and delivering effective solution to all problem. Quality - focused data entry clerk with making it a priority of meeting deadlines and maintaining high level of accuracy in managing large volumes of data with 1 year experience. Proficiency in data entry software “, Microsoft word, Teams, and Google docs.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BakeMark
08.2023 - 08.2024
- Assisted customers with their account balances
- Issued credits carefully
- Answered phone calls and transferred them to the correct department
- Deposited checks and cash into the correct accounts
- Addressed and managed customer service concerns
Guest Service Agent
Fairfield Marriot
11.2022 - 09.2023
- Greeted and welcomed guests entering the hotel
- Assisted guests with registration and departure
- Processed payments and handled cash transactions accurately and efficiently
- Answered guests with their questions and inquiries
- Secured guest's valuables in hotel safe deposit box
Child Care Assistant Teacher
Lightbridge Academy
01.2023 - 08.2023
- Assisted in the preparations of lesson plans and classroom material
- Kept classroom and play areas free of potential hazards
- Assisted with daily indoor and outdoor supervision
- Maintained the children's records up to date
- Fostered meaningful relationships with lead teachers, children, and parents
Guest Service Agent
Holiday Inn
06.2021 - 09.2022
- Greeted guests and offered to assist with their needs
- Properly adjusted reservations and issued refunds when needed
- Authorized and approved deposits
- Created and confirmed reservations
Education
A.A.S - Early Childhood Education
Hostos Community College
Bronx, NYSkills
- Bilingual: English and Spanish
- NY Security License
- Leadership
- Communication
- Microsoft Word
- Excel
- Presentation
- Time Management
- Classroom Management
- Adaptable
- Customer Service
- CPR- Adult and Pediatric First Aid/ AED and Epinephrine Auto-Injector
Timeline
Customer Service Representative
BakeMark
08.2023 - 08.2024
Child Care Assistant Teacher
Lightbridge Academy
01.2023 - 08.2023
Guest Service Agent
Fairfield Marriot
11.2022 - 09.2023
Guest Service Agent
Holiday Inn
06.2021 - 09.2022
A.A.S - Early Childhood Education
Hostos Community College
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