Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eric Castellanos

Oakland,California

Summary

Dynamic Supervisor and Trainer with an extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.

Overview

4
4
years of professional experience

Work History

Restaurant Supervisor

Mountain Mike's Pizza
08.2021 - Current
  • Scheduled and rotated 15 staff for adequate coverage and fair distribution of workload.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Controlled food costs of $5,000 and managed inventory weekly.
  • Controlled expenses and boosted profitability by managing food and labor costs.

Kitchen Staff Member

Mountain Mike's Pizza
11.2019 - 05.2021
  • Mastered various cooking techniques, resulting in increased confidence and skill within the kitchen staff team.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Monitored and maintained proper spacing of food products from floor, ceiling and shelving and confirmed adequate airflow and positioning of products for optimal food safety.


Education

Bachelor of Science - Sociology

San Francisco State University
San Francisco, CA
05.2024

Skills

  • Team Coordination
  • Inventory Control
  • Product Management
  • Business Administration
  • Verbal and written communication
  • ServSafe Food Manager
  • Sanitation Guidelines
  • Sales expertise
  • Time management skills
  • Professionalism and Courtesy

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Punjabi
Limited Working

Timeline

Restaurant Supervisor

Mountain Mike's Pizza
08.2021 - Current

Kitchen Staff Member

Mountain Mike's Pizza
11.2019 - 05.2021

Bachelor of Science - Sociology

San Francisco State University

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Eric Castellanos