Eric Cavaretta
Manchester,NH
Summary
Experienced Customer Service and Professional Driver
Dedicated and results-oriented professional with a solid background in customer service and extensive experience in driving roles.
Adept at building strong relationships with customers, providing exceptional service, and ensuring satisfaction.
Proven ability to navigate diverse customer needs and deliver solutions effectively.
Skilled in handling various driving responsibilities, including safe transportation of goods, efficient route planning, and adherence to transportation regulations.
Demonstrated track record of reliability, punctuality, and excellent driving skills.
Strong communication, problem-solving, and multitasking abilities.
Seeking an opportunity to leverage my combined expertise in customer service and driving to contribute to the success of a dynamic organization.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Fedex
04.2022 - Current
- Plan and optimize delivery routes to ensure timely and efficient package deliveries while maximizing fuel efficiency.
- Maintain accurate records of deliveries, including mileage, fuel consumption, and delivery logs, ensuring timely submission of required documentation. .
- Provide exceptional customer service, addressing inquiries and resolving any delivery-related issues professionally and courteously.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Mail Carrier
USPS
04.2020 - 04.2022
- Collaborate with team members and supervisors to address any operational challenges, contribute to process improvements, and maintain effective communication channels.
- Collect mail and packages from the designated postal facility, ensuring accurate documentation and adherence to established collection schedules.
- Sort and organize mail and packages based on specific routes and delivery requirements, maintaining strict attention to detail to ensure accurate delivery.
- Handle customer inquiries and resolve any delivery-related issues promptly and professionally, ensuring a positive customer experience.
Retirement Customer Service Specialist
Fidelity Investments
06.2019 - 02.2020
- Serve as the primary point of contact for participants in 401k retirement plans, handling inbound and outbound calls as well as addressing inquiries, concerns, and requests with professionalism and empathy.
- Conduct thorough and accurate research to address participants inquiries, utilizing internal resources and tools to provide timely and reliable information.
- Stay up-to-date with industry trends, regulatory changes, and plan-specific updates to ensure accurate and timely information is provided to participants.
- Collaborate closely with internal teams, including plan administrators, investment advisors, and compliance specialists, to ensure consistent and accurate communication with participants.
Supervisor of Operations
Woofmeow
08.2016 - 05.2019
- Provide effective leadership and supervision to a team of pet store associates, including training, performance management, and help with creating a positive work environment.
- Maintain a clean, safe, and organized store environment, including pet habitats, aisles, storage areas, and workstations.
- Train and educate store associates on proper animal care protocols, handling techniques, and customer service skills.
- Oversee inventory management, including monitoring stock levels, as well as monitor and maintain the health and well-being of animals in the store, including feeding and grooming.
Education
High School Diploma -
Pinkerton Academy
Derry, NH06.2017
Skills
- Excellent Driving Skills
- Time Management
- Attention to Detail
- Physical Stamina
- Navigation skills
- Professionalism
- Dependability
- Adaptability
- Multitasking
Timeline
Delivery Driver
Fedex
04.2022 - Current
Mail Carrier
USPS
04.2020 - 04.2022
Retirement Customer Service Specialist
Fidelity Investments
06.2019 - 02.2020
Supervisor of Operations
Woofmeow
08.2016 - 05.2019
High School Diploma -
Pinkerton Academy
Similar Profiles
Tony ScottTony Scott
Package Handler at FedExPackage Handler at FedEx
Blanca CharlesBlanca Charles
Customer Solutions Agent at FedExCustomer Solutions Agent at FedEx
David Mendoza-PaizDavid Mendoza-Paiz
Package Handler at FedExPackage Handler at FedEx
Jack MulderJack Mulder
Package Handler at FedExPackage Handler at FedEx
Yusuf UrayYusuf Uray
Sales Representative at DaBellaSales Representative at DaBella