Eric Chang
Auburn,WA
Summary
Dynamic luxury retail professional with a proven track record of driving sales, enhancing client satisfaction, and building lasting client relationships, notably at Tiffany & Co. Consistently contributing to overall store performance through exceptional client service, personalized product recommendations, and strong product knowledge. Recognized for delivering tailored client experiences, effectively managing multiple priorities, and using strong problem-solving skills to exceed expectations and to foster long-term client loyalty.
Overview
11
11
years of professional experience
Work History
Client Advisor
Tiffany and Company
Bellevue, WA
10.2022 - Current
- Elevated client satisfaction through delivery of personalized advice and tailored product recommendations.
- Consistently delivered against individual sales targets while contributing to driving overall store performance through strong client relationships, product knowledge, and a collaborative approach to achieving team goals.
- Provided exceptional customer service, consistently receiving positive feedback from clients and colleagues alike.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting clients.
Personal Assistant
SUM
Seattle
06.2018 - 09.2020
- Improved time management of the executive through effective prioritization and organization of tasks.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Accomplished project deadlines by assisting with task completion whenever required.
Server
Issaquah Bar and Grill
Issaquah, WA
01.2016 - 10.2017
- Enhanced customer satisfaction by promptly attending to their needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Highline College
Seattle, WAHigh School Diploma -
Todd Beamer High School
Federal Way, WA06.2010
Skills
- Sales goal achievement
- Upselling
- Client relationship management
- Client retention
- Retail Store Operations
- Reliable and punctual
Timeline
Client Advisor
Tiffany and Company
10.2022 - Current
Personal Assistant
SUM
06.2018 - 09.2020
Server
Issaquah Bar and Grill
01.2016 - 10.2017
Highline College
High School Diploma -
Todd Beamer High School