Jennifer Coney
Naperville,IL
Summary
Results-driven professional in sales and client relationship management with diverse experience across beauty, health, and custom home sales. Skilled in managing client relationships, coordinating logistics, and ensuring customer satisfaction, aligning with Sales Coordinator demands. Strong knowledge of CRM systems, particularly Salesforce, coupled with attention to detail and problem-solving capabilities, supports success in fast-paced environments.
Overview
1
1
Certification
3
3
years of post-secondary education
31
31
years of professional experience
Work History
Prestige Sales Beauty Advisor
Ulta Beauty
Wheaton, IL
07.2024 - Current
- As a Prestige Beauty Advisor, I excelled in selling high-end cosmetics and skincare products while providing exceptional customer service and skin analysis.
- Achieved sales targets through effective client relationship management and product knowledge.
- Advised clients on optimal products to meet individual needs while coordinating projects to elevate customer satisfaction.
- Conducted detailed skin analyses to deliver tailored skincare recommendations.
- Managed multiple projects to enhance service delivery and boost client satisfaction.
Recruiter
Naperville Collision Specialists
Lisle, IL
08.2018 - 09.2024
- Optimized recruitment processes and maintained open communication with account managers, facilitating smooth hiring and onboarding for new employees.
- Streamlined hiring processes by managing interview scheduling and candidate communication.
- Delivered exceptional customer service, contributing to increased client satisfaction and retention.
- Reported and resolved scheduling issues, maintaining operational efficiency.
- Provided top-notch customer service, enhancing client satisfaction and retention.
Esthetician
Beautiful Skin By Jen
Naperville, IL
04.2002 - 07.2024
- Managed customer relationships and supported sales operations through Salesforce automation and territory planning, improving client engagement.
- Delivered excellent customer service while executing sales strategies in a dynamic environment.
- Provided exceptional customer service, contributing to repeat business and referrals.
- Automated and streamlined sales processes using Salesforce, improving workflow efficiency.
- Utilized Salesforce to automate and streamline sales processes, enhancing efficiency.
- Developed strategic sales forecasts and territory plans to achieve sales targets.
Esthetician/Sales Associate
Massage Envy
01.2015 - 12.2016
- Leveraged retail sales and client relationship management skills to deliver personalized skincare solutions and drive product sales.
- I have a strong background in retail sales and client relationship management, focusing on personalized skincare solutions and product sales.
- Managed client appointments and follow-ups to ensure high customer retention.
- Coordinated client appointments and follow-ups to enhance customer retention.
- Utilized product knowledge to provide tailored skincare solutions.
Nutritionist/Case Manager
Kane County Health Department
01.2005 - 01.2006
- Supported low-income pregnant women by assessing needs and coordinating medical care and housing services.
- Scheduled and organized prenatal doctor visits for clients to ensure timely medical care. and provided referrals for housing and medical care.
- Trained clients on prenatal nutrition and infant care to promote healthier outcomes for mothers and infants.
- Led group sessions focused on food and nutrition education.
- Recorded client interactions and care details in the Corner Stone database.
Inside Sales Account Executive
Krause Custom Homes
09.1996 - 02.2005
- Krause Custom Homes is a design/build contractor serving an elite customer in the $750K and up market and specializing in tear-down construction.
- Conducted follow-up calls with qualified leads, converting inquiries into sales opportunities.
- Designed, constructed, and broadcasted various marketing tools using the internet, mail, and handouts to generate leads.
- Followed up on all subcontractor roles and responsibilities to ensure that they were meeting all assigned timelines to ensure customer satisfaction with a focus on quality and timely delivery.
- Built strong client relationships to retain existing business and attract new customers.
- Focused on customer satisfaction by exceeding the one-year warranty to encourage referral business from every customer.
- Managed daily operations of sales office to ensure efficient workflow.
- Communicated with clients to clarify and address all of their needs.
- Resolved complaints and monitored all processes related to the client's needs.
- Followed up on all subcontractor roles and responsibilities to ensure that they were meeting all assigned timelines to ensure customer satisfaction with a focus on quality and timely delivery.
Sales Consultant
Nutri-System
10.1995 - 10.1996
- Achieved consistent monthly sales targets of $40,000 by advising clients on program adherence and maintaining their weekly food purchases, driving customer retention and satisfaction.
- Excelled in daily sales by meeting a $1,000 food sales goal and consistently reaching a target of 65 cold calls per day, contributing to business growth.
- Supervised center operations in director's absence, ensuring seamless daily functions and continuity of service.
- Managed opening and closing duties of center, supporting operational efficiency and service readiness.
Education
Bachelor of Science - Family and Consumer Sciences
Illinois State University
Normal, IL 08.1992 - 08.1995
Skills
- Telemarketing
- Negotiation
- English
- Salesforce
- Clear language communication
- Territory management
- SaaS
- Outbound calling
- Sales goal achievement
- Aesthetic laser treatment
- Google Docs
- Skincare consultation
- Customer engagement
- Attention to detail
- CRM system proficiency
- Client services
- Sales target achievement
- Customer acquisition
- Google Suite
- LinkedIn Recruiter
- Beauty treatment application
- Customer service
- Customer support
- Inside sales
- Interviewing
- Organizational skills
- Zoom
- Positive interaction facilitation
- Relationship building
- Multitasking
- Lead Conversion
- Client education
- Leadership
- Windows
- Product demos
- Business development
- Time management
- CRM software
- Phone inquiries
- Closing sales
- Client relationship management
- Client relationship management
- Office experience
- Sales tracking software
- Recruitment and selection
- Call Center
- Mac OS
- Project management
- Interpersonal skills
- Database management
- Computer operation
- Marketing
- HIPAA
- Candidate sourcing
- Remodeling & fixture sales
- Recruitment process management
- Luxury product sales
- Customer communication
- Outside sales
- Phone client interaction
- Technical skills
- Key account management strategy
- B2B
- Communication skills
- Service scheduling
- Category management
- Full cycle recruiting
- Sales analysis tools
- ATS
- Medical device sales
- Client relationship management
- Time-based sales targets
- Lead Tracking
- Conducting sales calls
- Hands-on training
- Computer skills
- Microsoft Office
- High volume recruitment
- Writing skills
- B2C
- Microsoft Excel
- Calendar management
- Client communications
- HR sourcing
- Microsoft Outlook
- Business opportunity identification
- Referral sales
- Lead generation
- Customer relationship building
- Social media management
- Sourcing
- Teamwork
- SAP CRM
- Upselling
- Interview ratio tracking
- Meeting scheduling
- Phone communication
- Referral services
- Relationship development
- Sales Executive administrative support
- Phone canvassing
- Beauty industry knowledge
- Recruitment marketing
- Outbound sales
- Branding
- Managing customer accounts
- Email prospecting
- Adobe Acrobat
- Talent acquisition
- Recruiting
- Phone answering
- Hair removal techniques
- Databases
- Data entry
- Customer care
- Objection handling
- Account management
- Analysis skills
- Prospecting
- Research
- B2B sales
Certification
- Esthetician License, 09/01/25, 09/01/27
- Driver's License
Languages
English
Timeline
Prestige Sales Beauty Advisor
Ulta Beauty
07.2024 - Current
Recruiter
Naperville Collision Specialists
08.2018 - 09.2024
Esthetician/Sales Associate
Massage Envy
01.2015 - 12.2016
Nutritionist/Case Manager
Kane County Health Department
01.2005 - 01.2006
Esthetician
Beautiful Skin By Jen
04.2002 - 07.2024
Inside Sales Account Executive
Krause Custom Homes
09.1996 - 02.2005
Sales Consultant
Nutri-System
10.1995 - 10.1996
Bachelor of Science - Family and Consumer Sciences
Illinois State University
08.1992 - 08.1995