Elena Gonzalez Fuentes
Miami,FL
Summary
Highly motivated Sales Associate with extensive sales experience and customer service. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Advisor
SCI Dignity Memorial
Miami, FL
10.2015 - Current
- Identify families needs and built relationships to overcame objections and drive sales
- Strong skills in Salesforce, Beacon and HMIS by keeping all the clients/leads records up to date
- Prospect new families and follow up on the leads provided by the company's marketing and campaigns
- Post-sales follow up with the families to increase sales and prospect referral
- Exceed monthly sales goals by promoting cemetery and funeral services through pre-planned sales
- Foster relationships with families using emails and calls to drive future sales opportunities
- Schedule appointments and manage master calendar
- Complete families contracts as part of the sales process
- Establish beneficial professional networks and partnerships to gain sales
- Develop and deliver engaging sales presentations to convey Dignity benefits.
Sales Manager
SCI Dignity Memorial
Miami, FL
01.2021 - 02.2023
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Evaluated performance against goals and implemented appropriate development plans.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
Art Gallery Sales Manager
Wifredo Lam Art Gallery Sagua La Grande
Cuba
08.2007 - 04.2014
- Prepare interesting and innovative visual displays to grab customer interest and promote sales
- Organize on-site trainings to sales staff to educate them on marketing and selling methods to drive revenue
- Identify, hire and train highly-qualified staff by teaching best practices, procedures and sales strategies
- Plan promotional events and interact with the community to increase sales volume.
Education
Master of Science - Restoration of Architectural Arts
Central University Martha Abreu
07.2005
Bachelor of Science - Education Mayor Arts
Pedagogical University Felix Varela
07.1994
Skills
- Sales
- Advanced Salesforcecom user
- Telemarketing
- Customer Service
- Computer User (MS Office)
- Database Management (HMIS)
- Strategic Account Development
- Account management
- Verbal and written communication
- Relationship building
Certification
- Certified Global Atlantic Life Insurance -2024
- Certified Beacon, SCI Dignity Memorial - 2020
- Pre Planning Advisor, SCI Dignity Memorial 2015
Timeline
Sales Manager
SCI Dignity Memorial
01.2021 - 02.2023
Sales Advisor
SCI Dignity Memorial
10.2015 - Current
Art Gallery Sales Manager
Wifredo Lam Art Gallery Sagua La Grande
08.2007 - 04.2014
Master of Science - Restoration of Architectural Arts
Central University Martha Abreu
Bachelor of Science - Education Mayor Arts
Pedagogical University Felix Varela