Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Chapin

Bellows Falls,VT

Summary

Dynamic service supervisor with extensive experience at ATG, excelling in technical troubleshooting and team development. Proven track record in enhancing service efficiency and quality assurance, while effectively training staff and resolving complex issues. Committed to upholding high standards of customer service and operational excellence in commercial vehicle repairs.

Overview

32
32
years of professional experience
1
1
Certification

Work History

New and Used Truck Service Supervisor

ATG
11.2023 - Current
  • Assisting in managing daily operations to ensure efficient service repairs.
  • Supervising, assigning work and training of service technicians.
  • Diagnosing and repair of commercial vehicles.

Service Shop Forman

ATG
10.2013 - 11.2023
  • Supervised daily operations, coordinated with the service advisors and the parts department to ensure timely repairs.
  • Coordinated scheduling and dispatching of work load to ensure the right technician received the right jobs to promote the maximum amount of efficiency.
  • Guide and train technicians through repair procedures.
  • Diagnose and repair commercial vehicles.
  • Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
  • Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.

Diesel Technician

ATG
05.1993 - 10.2013
  • Diagnosed and repaired diesel engines, ensuring optimal performance and reliability.
  • Conducted routine maintenance checks on heavy-duty trucks to prevent breakdowns.
  • Collaborated with team members to troubleshoot complex mechanical issues efficiently.
  • Utilized diagnostic tools and technologies to identify faults in engine systems accurately.
  • Perform road calls and wrecker services for truck that were broken down

Education

Bachelor of Diesel Engine Technology - Diesel Engine Technology

DTI Diesel Technical Institute
Enfield, CT
09-1992

Skills

  • Technical troubleshooting
  • Problem resolution
  • Task delegation
  • Service order flow
  • Supervisory role experience
  • Employee engagement
  • Staff training
  • Quality assurance controls
  • Document control
  • Scheduling
  • Task prioritization
  • Team development

Certification

Expert certified in Freightliner and Western Star Trucks past and present.

Detroit Diesel Powertrain all current and past engines, transmissions and axles

Cummins engine certified for all X12 and X15 past and present.

Cummins ISB, ISC, ISL and ISM past and present.

Allison Transmission.

Past certifications include Caterpillar engines, Mercedes Truck engines, Fuller transmissions and Sterling Trucks

Timeline

New and Used Truck Service Supervisor

ATG
11.2023 - Current

Service Shop Forman

ATG
10.2013 - 11.2023

Diesel Technician

ATG
05.1993 - 10.2013

Bachelor of Diesel Engine Technology - Diesel Engine Technology

DTI Diesel Technical Institute

Similar Profiles

CREATE PROFILE