Summary
Overview
Work History
Education
Skills
Timeline
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Eric Chavez

Customer Support
Phoenix,AZ

Summary

Dynamic Customer Service Representative with a proven track record at PayPal Credit, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and complaint resolution, I effectively managed high-stress situations, ensuring customer satisfaction and fostering repeat business through empathetic communication and detailed follow-up.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

PayPal Credit
Phoenix, AZ
01.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Science - Business Administration And Management

Arizona State University
Tempe, AZ
05.2017

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Call management

Complaint resolution

Timeline

Customer Service Representative

PayPal Credit
01.2023 - Current

Bachelor of Science - Business Administration And Management

Arizona State University
Eric ChavezCustomer Support