Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ERIC CHEN

Irvine

Summary

Reliable and customer-focused professional with over 2.5 years of experience in fast-paced retail and delivery environments. Worked 1.5 years in e-commerce at Pavilions Grocery, specializing in order fulfillment, inventory management, and customer service. Prior experience includes one year as a DoorDash delivery driver, demonstrating strong time management, navigation skills, and a commitment to timely, accurate deliveries. Proven ability to work independently and as part of a team to meet customer needs and exceed performance targets.

Personable and analytical, with strong aptitude for understanding consumer behavior and market trends. Possesses deep understanding of digital marketing strategies and proficiency in managing online sales platforms. Proven ability to drive brand growth and optimize e-commerce operations for maximum profitability.

Overview

2
2
years of professional experience

Work History

E-Commerce Specialist

Pavilions
06.2024 - 03.2025
  • Spent 1.5 years at Pavilions Grocery leading efforts that helped the store achieve and maintain the #1 e-commerce ranking in Southern California, driven by accurate order fulfillment, efficient operations, and consistently high customer satisfaction.
  • Maintained working knowledge of company products, services and promotions.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Boosted online sales by implementing effective SEO strategies and optimizing product listings.
  • Identified and resolved technical issues affecting website performance, ensuring seamless user experience for customers browsing and making purchases.

Dasher

DoorDash
09.2022 - 03.2024
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Developed and maintained professional relations between customer, store personnel, and company.

Education

Bachelor of Science - Aerospace Engineering

University of California, Irvine
Irvine, CA
06-2027

Skills

  • CAD Software
  • Technical Drawing & 3D Modeling
  • Time Management
  • Team Collaboration & Training
  • Problem Solving
  • Fraud prevention
  • Performance reporting
  • Client relationship development

Languages

English
Native or Bilingual
Chinese (Mandarin)
Full Professional

Timeline

E-Commerce Specialist

Pavilions
06.2024 - 03.2025

Dasher

DoorDash
09.2022 - 03.2024

Bachelor of Science - Aerospace Engineering

University of California, Irvine