Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Theresa Ayala

Berkeley

Summary

Astute business management professional with solid history of success in building business from ground up. Solid background maintaining high quality while motivating workers, satisfying customers, and meeting demanding production goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

E-Commerce Specialist

NajiMD Physician Formulations
05.2018 - Current
  • Interact with and sold medical grade skin care products to e-commerce customers and delivered prompt and courteous service.
  • Maintain working knowledge of company products and promotions.
  • Manage website in coordination with business owner and web developers.
  • Create successful promotional campaigns, driving traffic and increasing conversions.
  • Working as fufillment associate by picking, packing, and shipping orders.

Spa Manager

Elyssium Advanced Skincare
06.2017 - Current
  • Manage payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Maintain cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Record product sales into spa's weekly income report.
  • Train and mentor staff members to achieve optimal performance levels and maintain high standards of service.

Esthetician

Elyssium Advanced Skincare
04.2013 - 06.2017
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including Hydrafacials, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Assisted with onboarding new clients and securing paperwork completion.

Education

Esthetics -

San Jose City College
San Jose, CA
05.2012

Skills

  • Microsoft Word
  • Excel
  • Training
  • 60 WPM
  • EMR Software
  • Data Entry
  • Office Administration
  • Scheduling
  • Payroll Software
  • Order fulfillment
  • Customer support

Certification

  • CA Licensed Esthetician, 99250
  • Lightstim, 09/01/22
  • Cutera XEO, 11/01/18
  • VI Peel, 10/01/22
  • Medical Terminology I, 08/01/22
  • Hydrafacial Certified, 06/01/16
  • Colorescience Certified Expert, 02/01/23


Timeline

E-Commerce Specialist

NajiMD Physician Formulations
05.2018 - Current

Spa Manager

Elyssium Advanced Skincare
06.2017 - Current

Esthetician

Elyssium Advanced Skincare
04.2013 - 06.2017

Esthetics -

San Jose City College

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Theresa Ayala