Summary
Overview
Work History
Education
Skills
Timeline
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SARAH ESPINOZA

Chicago,IL

Summary

Dependable candidate successful at managing multiple priorities with a positive attitude. Experienced with over 8 years in E-commerce and E-commerce related work. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

11
11
years of professional experience

Work History

E-Commerce Specialist

Fanletic
10.2015 - 09.2024
  • Supervised, leveraged marketing and merchandised branding across platforms such as eBay, Shopify and Walmart
  • Carefully assessed customer buying trends, providing pricing and stocking adjustments as needed to maintain profitability and revenues
  • Listed new merchandise by conveying product characteristics and uploading photographs
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods
  • Maintained working knowledge of company products, services and promotions
  • Overseen and trained new employees
  • Reviewed orders daily to ensure orders were shipped in a timely manner.

Customer Service Associate

FedEx Office
04.2013 - 08.2015
  • Processed and produced Digital and Signs & Graphics print/finish orders as requested and/or directed
  • Operated Digital and Signs & Graphics printers, binding and other auxiliary equipment
  • Properly packed and shipped packages of all sizes and weight
  • Informed customers about special promotions and provided detailed information for various products
  • Developed and actualized customer service initiatives to decrease wait times
  • Offered basic technical support for customers on a wide range of company products.

Education

No Degree - Graphic Design

Gateway Technical College
Racine, WI
06.2006

High School Diploma -

Washington Park High School
Racine, WI
06.2006

Skills

  • Bilingual- Fluent Spanish
  • Web Applications
  • Image Editing
  • Microsoft Word
  • Microsoft Excel
  • Photoshop
  • Online Store Layouts
  • Problem-Solving
  • Effective Customer Communication
  • Photo Imaging

Timeline

E-Commerce Specialist

Fanletic
10.2015 - 09.2024

Customer Service Associate

FedEx Office
04.2013 - 08.2015

No Degree - Graphic Design

Gateway Technical College

High School Diploma -

Washington Park High School

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SARAH ESPINOZA