MELISSA PINO

• Responsible for reconciling and processing Summer Day Camp and Holiday Program provider invoices
• Open, review and process, Summer Day Camp Reimbursement and Cultural Arts Stipend forms for member reimbursement and provider payments
• Reconcile, post and apply member co-payments to related programs, maintain members and provider payment files
• Respond to member and provider inquiries via email, fax and phone and assist walk-in members as needed
• Research and follow-up with members regarding copayments, outstanding balances and vendor disputes,
• Present at the service provider workshops and member trainings; and cross-train to assist with after school and day care voucher processing
• Perform additional duties and projects as assigned by management

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
• Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
• Enhanced communication between departments with timely and accurate preparation of reports and documents.
• Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
• Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
• Streamlined office operations by implementing efficient administrative processes and procedures.

• Provided care coordination and comprehensive case management to health home clients with a range of chronic medical and mental health conditions and/or substance abuse.
• Duties included care coordination, community outreach, referrals to community-based services, client engagement, advocacy, health promotion and field work.
• Assisted clients with meeting their health care goals by gathering data and completing and updating basic assessments and plans of care per DOH regulations.
• Duties also included processing forms and data entry in state required computer systems.
• Assisted social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.

• Performed secretarial and routine administrative duties.
• Prioritized assignments and organized functions to insure effective office operations as well as performed related work required.
• Utilized effective interpersonal skills to communicate and collaborate effectively with executive staff.
• Strong secretary who is able to multitask.
• Participated in meetings and transcribe minutes/notes.
• Worked with Division director and physicians, coordinated expenses i.e. petty cash, travel reimbursement, check request.
• Managed multiple physicians calendars including on-call schedule and internal and external organizations.
• Authorizations: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve approval and denial issues.
• Customer Service: Handled patient concerns effectively by quickly identifying needs and delegating, gaining trust, approaching complex situations and resolving problems to maximize efficiency while abiding by the laws of confidentiality.
• Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
• Scheduling: Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.