Eric Christiango
NEW HILL,NC
Summary
Dependable and Accountable Hard working Multi-tasker Diverse Experience in Computer Operations Skilled in Troubleshooting and Problem-Solving
Overview
32
32
years of professional experience
1
1
Certification
Work History
Help Desk / Computer Support Associate
Systems Management
12.2010 - Current
- Sets up and configures desktop computers, peripherals and accounts assigning security level; Resolved material handling error messages within the Customer Fulfillment Center
- Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate;
- Works with hardware vendors to resolve equipment failures/problems;
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical employees and customers.
Help Desk / Jr. Network Associate
Advantage Business Media
12.2008 - 10.2010
- Manage Active Directory, service domain, oversee passwords and user accounts
- Resolve technical issues including system crashes, slow-downs, and data recovery
- Customer satisfaction consistently rated between 95%-100% of all calls on a daily basis
- Daily technical support for e-mail, network, VPN, remote devices, and system maintenance
- Install, diagnose and repair Dell workstations, laptops, and all associated peripherals
Computer
Technology Integrators
04.2008 - 12.2008
- Ran patch cables, setup user accounts, configure backup schedule, add network printers to PCs
- Configured wireless router to communicate with laptops, test user privileges
Lead Computer Operator
New Jersey Compensation Rating & Inspection Bureau
10.2002 - 10.2006
- Assumed supervisor’s responsibilities during absences, maintained libraries, worked with Executive VP
- Processed production, downloaded FTP’s, scheduled backups, and performed disaster recovery
Senior Computer Operator
InfoCrossing
01.2001 - 06.2002
- Maintained and monitored multiple operating systems (DOS/VSE, MVS/VSE, AS/400)
- Established liaison with clients ensuring that specialized and individual service was rendered
Donnelly Marketing - InfoUSA
10.1997 - 01.2001
Computer Operator
Automated Resources Group, Inc
03.1996 - 10.1997
- Monitored and managed an HP 3000 system
Lead Computer Operator
08.1992 - 04.1995
- Maintained the daily activities of mainframe computers
- Processed production, work scheduling, back-up procedures and disaster recovery
Education
Computer Networking and Security
Anthem Institute
Parsippany, NJ2008
MS Access, Excel, PowerPoint and Word -
CompUSA
Paramus, NJ2000
Computer Operations
Dover Business College
Paramus, NJ1992
Skills
- Hardware Skills:
- PCs, Networking, and IBM Mainframe & AS/400 Systems
- Software Skills:
- Microsoft Windows O/S and Office Suite, Adobe CS2, ATM, Dreamweaver 80, Dameware 30, Cisco VPN, VNC Viewer, Remote Desktop Connection, Windows Remote Assistance, Cisco Meeting Place, McAfee 85, Cisco VOIP Systems, VERITAS Netbackup
- TECHNICAL TRAINING:
- Windows 2003 active directory and applied network security
- Linux, Microsoft and Cisco applications
- Exchange 2003 Server
- Computer Forensics and investigative procedures
Certification
Comptia A+
Timeline
Help Desk / Computer Support Associate
Systems Management
12.2010 - Current
Help Desk / Jr. Network Associate
Advantage Business Media
12.2008 - 10.2010
Computer
Technology Integrators
04.2008 - 12.2008
Lead Computer Operator
New Jersey Compensation Rating & Inspection Bureau
10.2002 - 10.2006
Senior Computer Operator
InfoCrossing
01.2001 - 06.2002
Donnelly Marketing - InfoUSA
10.1997 - 01.2001
Computer Operator
Automated Resources Group, Inc
03.1996 - 10.1997
Lead Computer Operator
08.1992 - 04.1995
Computer Networking and Security
Anthem Institute
MS Access, Excel, PowerPoint and Word -
CompUSA
Computer Operations
Dover Business College
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