Eric Cicippio
Pottstown,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Banquet Manager
J. Scott Catering
Malvern, PA
11.2022 - Current
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Directed and managed banquet functions for 300+-person event.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Banquet Manager / Bar Manager
Sunnybrook Ballroom, Restaurant And Lounge
Pottstown, PA
02.2016 - 11.2022
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Bar Manager
Legal Seafood
02.2006 - 04.2016
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Lead Bartender
Houlihan's Restaurant
11.1991 - 06.2006
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
Education
Diploma -
Bishop Kenrick High School
Norristown, PA06.1986
Skills
- Guest Experience Management
- Staff Leadership
- Schedule Coordination
- Venue Coordination
- Staff Training
- Hiring and Onboarding
- Client Relationships
- Employee Development
- Employee Performance Evaluations
- Corporate Event Coordination
- Facilities Planning
- Managing Deliveries
- Supply Ordering and Management
- POS Terminal Operation
- Coordinate Department Activities
- Equipment Maintenance
- Managing Reservations and Large Parties
- Staffing and Sales Reporting
- Staff Scheduling
- Catering Services
- Liquor Law Compliance
- Calendar and Scheduling Software
Certification
- Serv Safe Training Certification
- Ramp Server / Seller Certification
- Ramp Owner / Manager Certification
Timeline
Senior Banquet Manager
J. Scott Catering
11.2022 - Current
Banquet Manager / Bar Manager
Sunnybrook Ballroom, Restaurant And Lounge
02.2016 - 11.2022
Bar Manager
Legal Seafood
02.2006 - 04.2016
Lead Bartender
Houlihan's Restaurant
11.1991 - 06.2006
Diploma -
Bishop Kenrick High School