Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Eric Cortez

Alamo,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

EZ Clean Express
10.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Cashier

Mr Gs Fireworks
07.2022 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Finance

The University of Texas Rio Grande Valley
Edinburg, TX

Psja Memorial Early College High School
Alamo, TX
06.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Customer satisfaction measurement

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

EZ Clean Express
10.2023 - 06.2024

Cashier

Mr Gs Fireworks
07.2022 - 07.2022

Finance

The University of Texas Rio Grande Valley

Psja Memorial Early College High School

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Eric Cortez