Eric Crosby-Williams
Waterbury
Summary
Top-ranked Assistant Sales Manager offering in-depth understanding of sales cycle processes, closing strategies and negotiations. Fearless cold-caller with proven to lead 3-person sales teams to achieve revenue gains. Exceptionally talented at cultivating excellent relationships with new prospects and existing customers.
Overview
11
11
years of professional experience
Work History
1st Assistant Manager
Ll Flooring
06.2021 - Current
- Improved overall customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed daily operations for efficient store performance, streamlining processes to enhance productivity.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
Sales Associate
TJX Companies, TJmaxx
05.2020 - 06.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Supervisor
Toys"R"Us
11.2016 - 07.2017
- Oversee the work of other employees, Coordinate the receiving and shipping of merchandise, assists customers in assuring they have a smooth transaction
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Associate
Sears
08.2015 - 09.2016
- Individual responsibilities may include the timely execution of the receiving process, delivering merchandise to the floor for placement, ensuring floor readiness by store opening, keeping the selling floor stocked with merchandise, and organizing the selling floor and stock areas.
Supervisor
Burlington Coat Factory
05.2013 - 08.2015
- Scan, bag and load purchases; process cash, check, credit card, coupon and voucher transactions; and manage daily till opening and closing procedures
- Help with stocking and merchandising to maximize sales and provide a pleasant shopping experience.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Naugatuck Valley CC
Waterbury, CT04.2022
southern Maine cc
12.2016
Skills
- Data Analytics
- Sales strategy development
- Action planning
- Order Management
- Effective Leadership
- Sales expertise
Timeline
1st Assistant Manager
Ll Flooring
06.2021 - Current
Sales Associate
TJX Companies, TJmaxx
05.2020 - 06.2022
Supervisor
Toys"R"Us
11.2016 - 07.2017
Sales Associate
Sears
08.2015 - 09.2016
Supervisor
Burlington Coat Factory
05.2013 - 08.2015
Naugatuck Valley CC
southern Maine cc
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