Summary
Overview
Work History
Education
Skills
References
Skills
Timeline
Generic

Eric Cucullu

Picayune,MS

Summary

Skilled Computer Technician with broad base of experience in technical support and operations. Experience configuring computers, to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Fast worker able to resolve problems quickly, while also showing the user what was done for the repair. Job is done while delivering high levels of not just customer satisfaction, but also a communicative experience. Enjoy being hands on with the people being helped, instead of showing up, say fixed, and leave. This has led to a great relationship with customers and teachers, and take pride in that.

Overview

14
14
years of professional experience

Work History

Computer Technician

Saint Tammany Parish School Board
12.2019 - Current
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
  • Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
  • Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted customers with technical support inquiries.

Computer Technician

Pearl River County School District
06.2012 - 12.2019
  • Identify hardware failures and replace non-functional components
  • Updated software and installed new versions to eliminate security problems and protect data
  • Helped streamline repair processes and update procedures for support action consistency
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Supported training departments and schools by accurately fixing hardware and software issues affecting computers and language labs
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Setup, installed and configured computers in various locations to support operations and reporting
  • Linked computers to network and peripheral equipment, including printers and scanners
  • Configured hardware, devices and software to set up work stations for employees
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Tested and installed motherboards, processors and graphics cards on desktop's and laptops for corporate staff
  • Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues
  • Built and repaired computers according to schedule

Computer Repair Technician

Self Employed
09.2011 - 06.2012
  • Refurbished used computers and technological equipment, saving companies money
  • Researched and identified problems with computers and advised staff and clients on plans of action
  • Updated and installed new software
  • Maintained multiple company computers by performing updates and repairs
  • Disassembled computers to perform diagnostics and check for repair needs
  • Diagnosed and troubleshoot problems, repairing and restoring machines to peak performance
  • Explained diagnostic findings to customers and outlined repair or service options
  • Trained customer employees and managers on machine use and maintenance

Printer Repair Technician

Multitech Office Machines Inc.
06.2010 - 09.2011
  • Performed various administrative functions, including filing paperwork, delivering packages, sorting packages, and office cleaning
  • Kept track of all incoming and outgoing inventory
  • Refurbished large HP Laser-jet printers. (break down, Replace parts like the fuser, swing plate gear, rollers, along with redoing the plastic to color match back to factory spec
  • Did service calls to troubleshoot and repair

Education

Technical Diploma - Computer Technology

Northshore Technical Community College - Hammond
Hammond, LA
05.2008

High School Diploma -

Pearl River Central High School
Carriere, MS
05.2004

Skills

  • Security issues troubleshooting
  • Training and presentations
  • User technical support
  • Software testing
  • Software installation
  • Project management
  • Hardware and software installation
  • Operating Systems
  • Application support
  • Technical issues analysis
  • Desktop support
  • System upgrades
  • Excellent communication skills

References

  • Tony Halaris

Lead System Administrator STPSB Technology Department

(985) 898-3238


  • Jessica Johnson

Lead Network Administrator STPSB Technology Department

(985) 898-6410


  • Ryan Gallardo

Former Lead System Administrator STPSB Technology Department

(985) 867-0047


  • Ben Poolson

Pearl River County School District Network Administrator

(601) 347-4602

Skills

  • Security issues troubleshooting
  • Training and presentations
  • User technical support
  • Software testing
  • Software installation
  • Project management
  • Hardware and software installation
  • Operating Systems
  • Application support
  • Technical issues analysis
  • Desktop support
  • System upgrades
  • Excellent communication skills

Timeline

Computer Technician

Saint Tammany Parish School Board
12.2019 - Current

Computer Technician

Pearl River County School District
06.2012 - 12.2019

Computer Repair Technician

Self Employed
09.2011 - 06.2012

Printer Repair Technician

Multitech Office Machines Inc.
06.2010 - 09.2011

Technical Diploma - Computer Technology

Northshore Technical Community College - Hammond

High School Diploma -

Pearl River Central High School

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Eric Cucullu