Constantine Tiengwia
Cybersecurity Analyst
Hyattsville,MD
Summary
Skilled Information Security Analyst with expertise in risk management, unauthorized access, viruses, and a wide range of vulnerabilities and threats. Well-versed in direct and remote analysis with strong critical thinking, communication, and people skills. Able to thrive in fast-paced and challenging environments where accuracy and efficiency matter.
Overview
5
5
Certifications
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Computer Repair Technician
, MD
09.2014 - 12.2016
- Disassembled computers to perform diagnostics and check for repair needs.
- Gained knowledge of standard equipment, including manufacturer repair.
- Guidelines.
- Explained diagnostic findings to customers and outlined repair or service.
- Options.
- Assisted customers with new computer and accessory purchases.
- Updated or installed software for customers to ensure computer efficiency.
- Maintained more than 100 of company computers by troubleshooting and performing needed repairs
- Oversaw multi-site operating system upgrade projects, maintaining consistent performance across multiple desktops
- Maintained about 100 company computers by troubleshooting and performing needed repairs
- Researched and identified problems with computers and advised staff and clients on plans of action
- Refurbished used computers and technological equipment, saving companies money
- Updated and installed new software on desktop and laptop computers to maintain latest technology
- Backed up company data on regular basis, successfully recovering critical information after malware attacks
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Tier 1 Helpdesk Support
Bamenda
, Cameroon
01.2010 - 12.2012
- Supports Tier 1 and 2 service requests and incidents.
- Provide 24/7 Help Desk support that includes: initial problem determination, clear and concise cementation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
- Serves as single point of contact to end users for information technology-related issues, problems, and requests.
- Assist Service Desk Management with reporting, analysis, or training and testing tasks.
- Contribute current technical information and best practices to knowledge base.
- Exceeded goals through effective task prioritization and great work ethic
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Conducted research, gathered information from multiple sources and presented results
- Monitored company inventory to keep stock levels and databases updated
- Led projects and analyzed data to identify opportunities for improvement
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Worked flexible hours; night, weekend, and holiday shifts
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
Bachelor's Degree in - Computer Networks And Cybersecurity
University of Maryland Global Campus
LARGO, MD 10.2019 - 12.2021
Associate Degree - Cyber Security
Prince George's Community College
Upper Marlboro, MD 09.2016 - 06.2019
Skills
Cybersecurity best practices
Certification
CompTIA Security+
Additional Information
I attended a three months AWS and ComPTIA Network+ boot camp.
- In the Amazon AWS Certified Solutions architect boot camp, I learn the fundamentals of building IT infrastructure on the Amazon Web Services platform. I also learn how to optimize the AWS Cloud by understanding how AWS services fit into cloud-based solution.
Make architectural decisions based on AWS architectural principles and best practices
Leverage AWS services to make your infrastructure scalable, reliable, and highly available
Leverage AWS Managed Services to enable greater flexibility and resiliency in an infrastructure
Make an AWS-based infrastructure more efficient to increase performance and reduce costs
Use the Well-Architected Framework to improve architectures with AWS solutions
- CompTIA Network+ I learned how to develop IT infrastructure covering troubleshooting, configuring, and managing networks. Design and implement functional networks. Configure, manage, and maintain essential network devices. Use devices such as switches and routers to segment network traffic and create resilient .
Accomplishments
1, https://www.credly.com/badges/84111a92-877a-45bc-8626-cee51475339a/public_url
2, https://www.credly.com/badges/a423852e-ae68-4cc8-895f-2f4d9d9c33ce/public_url
2, https://www.credly.com/badges/a423852e-ae68-4cc8-895f-2f4d9d9c33ce/public_url
Timeline
CompTIA Security+
10-2020
Bachelor's Degree in - Computer Networks And Cybersecurity
University of Maryland Global Campus
10.2019 - 12.2021
CompTIA Network +
09-2019
Associate Degree - Cyber Security
Prince George's Community College
09.2016 - 06.2019
Computer Repair Technician
09.2014 - 12.2016
Tier 1 Helpdesk Support
Bamenda
01.2010 - 12.2012
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