Eric Danley
Elk Grove,CA
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Focused Savings Representative with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service, and time management abilities.
Overview
11
11
years of professional experience
Work History
Savings Representative
El Dorado Savings Bank
09.2022 - Current
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Delivered exceptional customer service by resolving inquiries and addressing concerns effectively.
- Facilitated customer transactions efficiently, ensuring accuracy in processing deposits and withdrawals.
- Developed strong relationships with customers, fostering loyalty through personalized service and support.
- Assisted in account management, guiding clients on product offerings and financial services available.
Merchandiser
Total Wine & More
01.2022 - 09.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Animal Care Technician
The Jackson Laboratory
11.2020 - 07.2021
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Restrained animals safely during exams and procedures.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Provided top-notch customer service to every customer and exceptional care to all animals.
Meat Clerk
Savemart
06.2018 - 11.2020
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Priced 200 orders daily by correctly wrapping, weighing and labeling cuts.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
Warehouse Associate
Amazon
11.2017 - 06.2018
- Wrapped pallets in shrink wrap prior to loading.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Sandwich Artist
Subway
10.2015 - 10.2017
- Operated manual and electric appliances to peel, slice and trim food.
- Maintained clean, sanitized and well-organized food preparation zones.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
Education
Certificate - Accounting And Bookkeeping
Eastern Gateway Community College
Steubenville, OH05-2024
High School Diploma -
Elk Grove High School
Elk Grove, CA05-2015
Skills
- Customer relations
- Customer support
- Attention to detail
- Time management skills
- Team collaboration
- Cash handling and management
Timeline
Savings Representative
El Dorado Savings Bank
09.2022 - Current
Merchandiser
Total Wine & More
01.2022 - 09.2022
Animal Care Technician
The Jackson Laboratory
11.2020 - 07.2021
Meat Clerk
Savemart
06.2018 - 11.2020
Warehouse Associate
Amazon
11.2017 - 06.2018
Sandwich Artist
Subway
10.2015 - 10.2017
High School Diploma -
Elk Grove High School
Certificate - Accounting And Bookkeeping
Eastern Gateway Community College