Eric Davis
Dubuque,Iowa (IA)
Summary
Highly motivated business professional diversified in many industries with an expertise in commercial transportation. Interested in working with high-integrity associates. Loyal to any company that shares my vision and ambition.
Overview
6
6
years of professional experience
Work History
Operations Manager
Tucker Freight Lines
08.2019 - Current
- Improve operational efficiencies by monitoring freight lane commitments and balancing capacity.
- Enhance customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Develop strong relationships with customers, producing more business and improved service.
- Maintain acceptable service expectations thru critical thinking and identifying solutions.
- Route trucks efficiently by reducing empty mileage and maximizing total rate per mile.
- Diversified in all aspects of daily logistical operations.
Driver Manager
Hirschbach Motor Lines Inc.
05.2018 - 08.2019
- Monitor and maintain driver retention by optimizing miles per week under dispatch
- Communicate with drivers daily to ensure confidence in drivers
- Monitor PTA accurately for optimal usage of HOS
- Resolve issues and concerns with load details, truck issues, OTD, and settlement problems
- Keep all lines of communication open with operators
Customer Service Representative
CynergisTek, Inc.
7 2015 - 2 2018
- Built relationships and seamlessly introduced a new managed print service.
- Executed simple break/fix solutions or identified the proper contact who could.
- Converted expired lease contracts to comply with updated standards.
- Analyzed usage data and maintained an accurate database.
- Identified potential deficiencies and pursued opportunities professionally.
- Gained experience in IT service management software and following SLA guidelines.
- Managed crisis situations with frustrated end users including on-call after normal business hours.
Education
Bachelor of Arts - Business Administration
University of Dubuque
Dubuque, IASkills
- Effective Communicator
- Driven by Success
- Experienced Interpersonal Skills
- Confident and Decisive
- Great Teammate and Collaborator
- Dedicated Professional
- Excellent Multi-tasker
- Strong Follow up Skills
Timeline
Operations Manager
Tucker Freight Lines
08.2019 - Current
Driver Manager
Hirschbach Motor Lines Inc.
05.2018 - 08.2019
Customer Service Representative
CynergisTek, Inc.
7 2015 - 2 2018
Bachelor of Arts - Business Administration
University of Dubuque
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