Eric D. Lewis
Oklahoma City
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
General Manager
7-Eleven Inc.
03.2024 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Food, Beverage & Housekeeping Manager
M-D Building Products
11.2023 - 03.2024
- Recruiting, training, and managing food service employees
- Scheduling employee work hours to ensure that all shifts are adequately covered
- Completing payroll and maintaining employment records
- Ensuring that customers are served quality food in a timely manner
- Regularly inspecting all work areas to ensure compliance with food health and safety regulations
- Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving deliveries
- Accurately tallying all cash and charge slips
- Reviewing sales records to determine which menu items are most profitable
- Arranging cleaning and maintenance services including trash removal, pest control, deep cleaning, and equipment maintenance, as needed
L6 Operations Manager
Amazon, Inc.
12.2019 - 03.2023
- Company Overview: Amazon.Com Services, Inc
- Promotion from L5 Area Manager to L6 Operations Manager after approx
- 1-year employment
- Manager of Month | Year 2020 | OKC1 Fulfillment Center
- Daily Data-driven decisions making and analytical problem-solving
- Lead large-scope projects with site and regional impact
- Create and implement daily productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
- Amazon.Com Services, Inc
L4 Manager
Red Lobster
07.2015 - 12.2019
- Company Overview: Red Lobster Restaurants LLC
- Customer service skills in a friendly, courteous, and professional manner
- Managing and controlling daily operations of a $4.5 to $5 million yearly business
- Preparation of employees’ schedules complying to sales volume and labor allowances
- Ensure proper presentation and quality of entrees to company specifications
- Red Lobster Restaurants LLC
Senior Manager
Chili’s
06.2011 - 06.2015
- Company Overview: Brinker International
- Managing and controlling daily operations of a $3.5 to $4 million yearly business
- Preparation of employees’ schedules complying to sales volume and labor allowances
- Ensure proper presentation and quality of entrees to company specifications
- Evaluating and maintaining proper control of inventories
- Brinker International
Executive General Manager
Applebee's Neighborhood Grill & Bar
08.2002 - 04.2011
- Company Overview: Apple Gold Group, Inc
- Execution of manager interview process and MIT program amongst a nine-store area
- OKC Training General Manager, I assumed Area Director role in absent of incumbent
- Applebee’s Leadership Institution (GM to Area Director) six-month leadership program
- GM responsibilities for new restaurant opening (Quail Springs location, 2006)
- Applebee’s Operations Assessment score of 706 (700 club member)
- As GM, Lead restaurant to positive sales growth of 11% in 2004 and 5% in 2005
- Achieved company ranking of top 5% in areas of sales growth, cost controls and consumer satisfaction index categories in years 2003-2011
- Apple Gold Group, Inc
Education
Bachelors Business Administration - Management Information Systems
University of Central Oklahoma
Edmond, Oklahoma05.1999
Skills
- Communication skills
- Customer experiences
- Multimillion-dollar P&L management
- Exceptional interpersonal communication
- Budgeting and cost control
- Performance improvement
- Customer relations
- Safety assurance
- Operations management
- Inventory control
- Process improvements
- Leadership
Timeline
General Manager
7-Eleven Inc.
03.2024 - Current
Food, Beverage & Housekeeping Manager
M-D Building Products
11.2023 - 03.2024
L6 Operations Manager
Amazon, Inc.
12.2019 - 03.2023
L4 Manager
Red Lobster
07.2015 - 12.2019
Senior Manager
Chili’s
06.2011 - 06.2015
Executive General Manager
Applebee's Neighborhood Grill & Bar
08.2002 - 04.2011
Bachelors Business Administration - Management Information Systems
University of Central Oklahoma
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