Eric Dozier
COLUMBUS
Summary
Detail-oriented professional with a blend of retail sales and accounting experience. Known for balancing and reconciling accounts, processing complex transactions, and enhancing customer care through effective communication. Strengths include problem-solving, data analysis, and a commitment to improving operational efficiency.
Overview
11
11
years of professional experience
Work History
ACCOUNTS MAINTENANCE CLERK
Defense Finance And Accounting Services
Whitehall
07.2023 - Current
- Reviewed and reprocessed EFT payments returned due to invalid banking or vendor details.
- Researched historical data and source documents to uncover detailed information for analysis.
- Processed diverse accounting transactions and established additional accounting records as needed.
- Examined complex travel claims for military and civilian employees, supporting customer care inquiries.
- Verified accuracy and completeness of obligations, expenditures, disbursements, and other transactions.
- Balanced and reconciled accounts by researching and analyzing accounting data.
- Assisted in implementing internal control measures to prevent waste, fraud, and abuse.
Full Time Sales Associate
Von Maur
Columbus
01.2020 - 04.2023
- Achieved consistent sales ranging from $30,000 to $40,000 per quarter.
- Trained several new sales associates on updated procedures and best practices.
- Cleaned and organized stock room, checkout desk, and display tables for improved accessibility.
- Shared effective sales strategies with team members to enhance departmental efficiency.
- Alerted customers to upcoming sales events and promotions to drive engagement.
- Efficiently utilized time by setting up new displays and maintaining the clearance room.
- Collaborated with management to establish clear division of responsibilities within the team.
Omni Fulfilment
Kohl's
Powell
01.2018 - 01.2019
- Achieved exceptional work performance, leading to part-time seasonal position offer.
- Organized, fulfilled, and shipped customer orders placed through online system.
- Merchandised racks, shelves, and displays to enhance store visual appeal.
- Established new customer base through effective information capture strategies.
- Resolved issues related to order rejections promptly.
Canada CIC Specialist
BMW Financial Services
Hilliard
01.2015 - 01.2017
- Leveraged extensive knowledge of BMWFS policies and systems to address customer requests effectively on first contact.
- Addressed and resolved incoming telephone and written inquiries regarding brand products and finances, enhancing customer satisfaction through active engagement.
- Upheld service quality standards that met departmental and company objectives, ensuring consistent customer experience.
- Documented comments, complaints, and suggestions to create a comprehensive customer contact history for improved service insights.
Education
High School Diploma -
Columbus Alternative High School
Columbus, OH01-2007
Some college (no degree) - Computer graphics and design
Columbus State Community College
550 E spring street Skills
- Transaction processing
- Payment processing
- Payment verification
- Financial reporting
- Data analysis
- Analytical
- Attention to detail
- Customer account management
- Customer service
- Team collaboration
- Adaptability
- Effective communication
- Communication skills
- Self-motivation
- Critical thinking
- Accounts payable
- Strong problem solving
Accomplishments
- Received a Special Act Award-Jan 2025
- Received Recognition Award for training new employees-Mar 2025
Timeline
ACCOUNTS MAINTENANCE CLERK
Defense Finance And Accounting Services
07.2023 - Current
Full Time Sales Associate
Von Maur
01.2020 - 04.2023
Omni Fulfilment
Kohl's
01.2018 - 01.2019
Canada CIC Specialist
BMW Financial Services
01.2015 - 01.2017
High School Diploma -
Columbus Alternative High School
Some college (no degree) - Computer graphics and design
Columbus State Community College