Roxana Martinez
Whitestone,USA
Summary
To obtain a position in a company where my drive, enthusiasm, organizational and interpersonal skills can be utilized.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Accounts Receivable Clerk (USA Region)
Choice Money Transfer
New York, USA
06.2015 - 04.2024
- Generate aging reports, analyze agency statements, and proactively reduce aged receivables from approximately $450K to $65K on a daily basis
- Managed 120 accounts in East Coast region, improving cash collection and enhancing accuracy of aging reports for monthly financial closings
- Contacted clients regarding payment status on past-due accounts to negotiate payment plans and discuss restructuring options
- Maintained strong relationships with customers, ensuring timely payment receipt
- Conduct account reconciliations with clients to maintain precise financial records and foster transparent financial transactions
- Provide daily balance updates to clients via email and phone to ensure financial accuracy and integrity
- Assisted Accounts Receivable Manager with bank reconciliation reports and conducted financial analyses to ensure accuracy and streamline processes
- Drafted and sent collection letters to clients to communicate payment expectations.
Customer Service and Shipping Services
Delgado Travel Inc.
Queens, USA
03.2012 - 06.2015
- Resolved customer complaints and issues promptly, increasing customer satisfaction and reinforcing loyalty.
- Processed money transactions and balanced cash drawers at shift end, ensuring accuracy in administrative records.
- Maintained delivery records and coordinated incoming and outgoing mail for streamlined logistics operations.
Office Assistant
King Prepaid Inc.
Queens, USA
04.2007 - 03.2012
- Streamlined administrative tasks using spreadsheet, word processing, and database management applications.
- Facilitated product sales and account openings for new customers, improving customer acquisition.
- Sold and distributed products to customers while assisting with new account openings, enhancing customer relationships.
- Managed collection of outstanding customer debts and maintained accurate records of customer debt balances.
Education
Occupational Studies - Business Management
Long Island Business Institute
New York, USA 09.2007 - 06.2009
Skills
- Accounts Receivable
- Billing Adjustments
- Account Reconciliation
- Financial Reporting
- Spreadsheet Management
- Database Management
- Outlook
- Customer Service
- Collections Coordination
- Payment Processing
- Transaction Processing
- Financial Analysis
- QuickBooks
- Microsoft Office
- Document creation
- Remote Experience
Languages
- English
- Spanish
Timeline
Accounts Receivable Clerk (USA Region)
Choice Money Transfer
06.2015 - 04.2024
Customer Service and Shipping Services
Delgado Travel Inc.
03.2012 - 06.2015
Occupational Studies - Business Management
Long Island Business Institute
09.2007 - 06.2009
Office Assistant
King Prepaid Inc.
04.2007 - 03.2012