Pamela Fessler
Quincy,IL
Summary
Proven Accounts Receivable Clerk at Sunset Senior Living, adept in invoice processing and customer relations, enhanced billing accuracy and streamlined payment operations. Leveraged Microsoft Excel for data analysis, significantly improving account reconciliation processes. Demonstrated strong critical thinking and precision, ensuring compliance with Generally Accepted Accounting Principles and elevating client satisfaction. Reliable accounting professional with solid administrative background and good understanding of financial operations and practices. Independently handles accounts receivable tasks and billing while providing clerical office support.
Overview
33
33
years of professional experience
Work History
Accounts Receivable Clerk/Resident Accounts
Sunset Senior Living
07.1991 - 06.2024
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Helped family to apply for Medicaid Services through Illinois Department of Healthcare and Family Services, ABE System.
- Billed Medicaid services through the Illinois Medicaid system (MEDI).
- Billed Medicare and MCO's through a system called Waystar.
- Solved Medicare and Medicaid problem claims.
- Sorted Mail
- Made daily deposits.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded to inbound inquiries regarding accounts and payments.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Trained new employees
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Entered figures using 10-key calculator to compute data quickly.
- Proficiency with Excel and Word.
Front Desk Receptionist
Sunset Senior Living
07.1991 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
High School Diploma -
Liberty High School
Liberty, IL05.1975
Skills
Invoice Processing
Payment posting
Statement Review
Bank Deposits
Accounts Receivable Software (Pointclick Care)
Customer Relations
Payment Coordination
Generally Accepted Accounting Principles
Information gathering and analysis
Insurance Verification
GL Entries
Payment Negotiations
Mail Routing
Accounts Receivable
Customer service support
Payment management
Account Reconciliation
Microsoft Excel
Accurate payment posting
Statement preparation
Strong client relations skills
Dispute Resolution
Data inputting
Month-end closing procedures
Claims Processing
Data Entry
Microsoft Office
Critical Thinking
Time Management
Precision and Accuracy
Attention to Detail
Word Processing
Additional Information
Before working for Sunset Senior Living, I had a background of working as a Head Bank Teller with First Bank, 636 Hampshire, Quincy, IL 62301. Before working for First Bank, I worked for Farmers Bank of Liberty, now known as Liberty Bank, 1002 N Main St., Liberty, IL 62347.
Timeline
Accounts Receivable Clerk/Resident Accounts
Sunset Senior Living
07.1991 - 06.2024
Front Desk Receptionist
Sunset Senior Living
07.1991 - 06.2024
High School Diploma -
Liberty High School
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