Summary
Overview
Work History
Skills
Accomplishments
Timeline
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ERIC DUFFY

Albuquerque,NM

Summary

Experienced multi-SAP sales manager with a proven track record of over 10 years in leadership roles. Skilled in driving sales and profitability through strategic planning and effective team management. Recognized for enhancing communication skills, resulting in a remarkable 50% increase in store traffic. Proficient in employee training, financial management, and operational efficiency, creating a productive environment that boosts client retention.

Overview

13
13
years of professional experience

Work History

Customer Care Expert

T-Mobile
10.2024 - Current
  • Resolved customer issues by managing calls with professionalism and navigating complex interactions successfully.

STORE MANAGER

Mobileone llc
10.2017 - 07.2024
  • Ensure a safe, productive environment, boosting client retention and increasing store traffic by 50% of multiple locations
  • Maintain financial records, consistently surpassing sales goals and achieving measurable profitability
  • Recruit, select, and train employees in sales techniques, improving communication skills and increasing conversion rates
  • Provided daily coaching, feedback and accountability to reps
  • Create schedules for multiple locations, focusing on synergy and performance ability
  • Lead efficiency projects, resulting in significant operational improvements and cost savings
  • Maintained and was accountable for hundreds of thousands of dollars in inventory and currency
  • Liaison between upper management and reps, relaying goal achievement and impact

SALES MANAGER

Express Locations
09.2011 - 10.2017
  • Led sales team to exceed targets, implemented strategic initiatives, and fostered client relationships, resulting in substantial revenue growth for Express Locations
  • Pioneered new sales techniques, optimized team performance, and streamlined processes, driving efficiency and boosting customer satisfaction at Express Locations
  • Cultivated a high-performing sales culture, mentored team members, and facilitated cross-departmental cooperation to achieve company-wide objectives
  • Spearheaded long-term sales strategies, anticipated industry shifts, and positioned Express Locations for sustainable growth in a competitive market

Skills

  • Leadership
  • Strategic planning
  • Problem-solving
  • Team management
  • Financial management
  • Inventory management
  • Communication
  • Employee training
  • Coaching
  • Scheduling
  • Goal achievement
  • Conflict resolution

Accomplishments

  • Ensure a safe, productive environment, boosting client retention and increasing store traffic by 50% of multiple locations
  • Maintain financial records, consistently surpassing sales goals and achieving measurable profitability
  • Recruit, select, and train employees in sales techniques, improving communication skills and increasing conversion rates
  • Provided daily coaching, feedback and accountability to reps
  • Create schedules for multiple locations, focusing on synergy and performance ability
  • Lead efficiency projects, resulting in significant operational improvements and cost savings

Timeline

Customer Care Expert

T-Mobile
10.2024 - Current

STORE MANAGER

Mobileone llc
10.2017 - 07.2024

SALES MANAGER

Express Locations
09.2011 - 10.2017

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ERIC DUFFY