Eric Eavey
Charlotte,NC
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
8
8
years of professional experience
Work History
Transportation Support Specialist
Amazon CLT5
02.2022 - Current
- Lead trainer
- Smith System driving trainer
- Experience in reviewing SOP and removing barriers and miscommunications
- Flexible work schedule and ability to travel
- Versed in approaching and handling meetings between 3rd parties and Amazon departments
- Knowledgeable in planning and executing online group projects
- Ability to work with a wide range of customers
- Planning, preparing, and executing projects
Transportation Associate
Amazon CLT3
02.2019 - 01.2022
- Hostler Trained
- CDL trained
- 3 years over the road maintaining a safe driving record
- Smith System trained
- Peer driver trainer for over a year
- Trained 8 associates on TOM team policies and driving etiquette
- Dealt with customers over the phone, via e-mail, and in person to resolve issues
- Able to lead, coordinate, and execute a plan with a small team to accomplish multiple tasks
- Took up leadership role during the pandemic and fulfilled all requested duties
- Deep dive and solve trailer and load scheduling issues
Amazon Associate
Amazon
08.2018 - 02.2019
- Able to communicate with other departments to arrive at solutions to problems
- Follow proper standard work and procedures for resolving an issue
- ICQA gate keeper and Quarter back
- Amazon CLT3 Problem Solver and Stow Ambassador since launch
Amazon Associate
Amazon CLT2
05.2017 - 08.2018
- Process ambassador and Problem Solve ambassador
- Planned, created, and lead an Inbound Prep problem solver course
- Communicated and coordinated with multiple departments daily to execute tasks
- Good time management skills and ability to adhere to time sensitive schedules
- 2 years of Amazon Problem Solve experience in multiple departments
Education
Associates - Simulation and Game Development
CPCC
Charlotte, NCSkills
- Problem solving
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Tech savvy
- Web savvy
- Event coordinating
- Event management
- Computer building
- 3D printer maintenance
- Customer service
- Support services
- Customer relationship management
Timeline
Transportation Support Specialist
Amazon CLT5
02.2022 - Current
Transportation Associate
Amazon CLT3
02.2019 - 01.2022
Amazon Associate
Amazon
08.2018 - 02.2019
Amazon Associate
Amazon CLT2
05.2017 - 08.2018
Associates - Simulation and Game Development
CPCC
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