Eric Eisenberger
Novi
Summary
Dynamic people management professional poised in adapting to the constantly changing environment. I regularly take initiative to support my team in reaching goals that may appear unachievable. I am persistently seeking new avenues for learning and development. Proficient in managerial oversight within the banking sector, including financials, record keeping, loan processing, sales, and branch operations. I am consistently enthusiastic to build new relationships!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Branch People Leader
Orsa Credit Union
Plymouth, MI
11.2025 - Current
- Collaborated with Branch People Leader to drive deposit growth
- Engaged in business outreach and highlighted referral goals
- Led team initiatives to enhance member engagement
- Developed programs to improve consultants overall efficiency
- Mentored emerging leaders, fostering professional advancement
- Oversaw compliance regulatory standards, ensuring adherence
Team Lead
Community Financial
Plymouth, MI
03.2023 - Current
- Cultivated culture of positivity with clear objectives
- Observed team behaviors of 7 direct reports
- Provided support and encouragement to my team
- Conducted weekly one-connects and monthly evaluations
- Cheered on teams with accountability by recognizing strengths
Financial Sales Representative
Community Financial
Plymouth, MI
07.2022 - 03.2023
- Maintained professionalism by following up with members
- Communicated with underwriting honest loan decision-making
- Recognized other team members for positive collaboration
- Performed at various branches with flexibility
- Reviewed numerous financial reports
Member Relationship Consultant
Credit Union One
Ferndale, MI
08.2021 - 07.2022
- Escalated feedback for company growth
- Collected data for proposal formation of 4 per week
- Contacted over 20 sales referrals per day
- Succeeded quarterly goal expectations by 20%
- Licensed to sell insurance products
Sr. Member Service Rep.
Isabella Community CU
Mt. Pleasant, MI
09.2020 - 05.2021
- Performed monthly audits
- Improved loan approval processes
- Arranged lien terminations daily
- Maintained 200+ key accounts
Member Service Rep.
Isabella Community CU
Mt. Pleasant, MI
02.2020 - 09.2020
- Demonstrated accuracy in posting transactions
- Balanced cash drawer daily
- Represented the institution with professionalism
- Promoted 100% of financial products and services
Shift Leader
Biggby Coffee
Mt. Pleasant, MI
08.2018 - 02.2020
- Trained 10+ new hires in the first year
- Balanced drawer tills nightly without error
- Increased sales, reaching 11th in company field
- Organized weekly inventory
Barista
Biggby Coffee
Mt. Pleasant, MI
09.2017 - 07.2018
- Practiced multi-tasking order delivery
- Steamed 100+ lattes per day
- Trained in food safety/preparation
Education
Spring Arbor University
Spring Arbor, MICentral Michigan University
Mount Pleasant, MISkills
- Strategic thinking
- Innovation fostering
- Coaching
- Empathy development
- Feedback delivery
- Concise communication
- Team motivation
Accomplishments
- 13th location in national sales at Biggby Coffee
- Supervised team of 7 banking consultants
- Documented and resolved efficiency with signature line populations, which brough seamless experience for members
- Resolved online banking inefficiency through team testers
- Developed internal "Experience Team Resources" page to quickly navigate commonly used links and job aides
Certification
- Notary Public, State of Michigan
- Michigan Credit Insurance Producer
- Medallion Signature Gaurantee
- Certified Credit Union Financial Counselor, FiCEP
Collaboration
- Security Champions Group, Community Resource Groups, and H&G Running Club Participation
- Added value to member engagement by participating in Lions Game Days, 6 Impossible Things, and Playground Grand Opening, Novi Groundbreaking, and various networking events.
Timeline
Assistant Branch People Leader
Orsa Credit Union
11.2025 - Current
Team Lead
Community Financial
03.2023 - Current
Financial Sales Representative
Community Financial
07.2022 - 03.2023
Member Relationship Consultant
Credit Union One
08.2021 - 07.2022
Sr. Member Service Rep.
Isabella Community CU
09.2020 - 05.2021
Member Service Rep.
Isabella Community CU
02.2020 - 09.2020
Shift Leader
Biggby Coffee
08.2018 - 02.2020
Barista
Biggby Coffee
09.2017 - 07.2018
Spring Arbor University
Central Michigan University